Masilmani.J
Pollachi
Summary
Dedicated Cashier Team Lead with proven expertise in cash handling, customer service, and inventory management. Recognized for enhancing team performance and driving customer satisfaction through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
DHARANI DEPARTMENT STORES
Pollachi
03.2021 - 04.2024
- Supervised cashier team to ensure efficient transaction processing.
- Trained new cashiers on customer service and register operations.
- Managed cash drawer accuracy and balanced registers at shift end.
- Resolved customer inquiries and complaints with effective communication.
- Coordinated schedules to maintain optimal staffing levels at peak hours.
- Monitored inventory levels and assisted in product restocking efforts.
- Enforced company policies regarding cash handling and security procedures.
- Provided feedback to management on team performance and workflow improvements.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cashier performance, providing feedback as needed.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Coordinated with other departments when additional support was needed during peak hours.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Analyzed sales data reports to identify trends in customer buying habits.
- Identified discrepancies between actual sales figures and expected totals.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Managed scheduling, payroll, and time off requests for team members.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
KUMARN DEPARTMENT STORES
ACCOUNTS OFFICER
Pollachi
03.2021 - 06.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted testing of software and systems to ensure quality and reliability.
Education
Bachelor of Arts - BCOM CA
KAMALM ARTS & SCINCE COLLEGE
KOMANGALAM05-2015
High School Diploma -
MUNICIPAL GIRLS HIGHER SECONRY SCHOOL
POLLACHI04-2012
High School Diploma -
GOVT HIGH SCHOOL
PURAVIPALAYAM04-2010
Skills
- Cash handling
- Customer service
- Inventory management
- Team leadership
- Transaction processing
- Data analysis
Languages
Tamil
First Language
Timeline
Cashier Team Lead
DHARANI DEPARTMENT STORES
03.2021 - 04.2024
KUMARN DEPARTMENT STORES
ACCOUNTS OFFICER
03.2021 - 06.2023
Bachelor of Arts - BCOM CA
KAMALM ARTS & SCINCE COLLEGE
High School Diploma -
MUNICIPAL GIRLS HIGHER SECONRY SCHOOL
High School Diploma -
GOVT HIGH SCHOOL