Mason Besore
Fort Wayne
Summary
Proactive service coordinator skilled in team leadership and service evaluation. Adept at managing customer inquiries and fostering collaboration with technicians, ensuring high standards of service delivery and client satisfaction.
Overview
3
3
years of professional experience
Work History
Service Coordinator
Discount Tire
Fort Wayne, IN
07.2024 - 01.2026
- Coordinated service scheduling to optimize workflow and enhance customer satisfaction.
- Assisted in resolving customer inquiries and complaints effectively, ensuring timely follow-up.
- Collaborated with technicians to streamline service processes and improve turnaround times.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Maintenance
Custom Magnetics
North Manchester, IN
05.2023 - 06.2024
- Assisted in preventive maintenance tasks, reducing downtime and extending equipment lifespan.
- Utilized tools and machinery effectively to perform repairs and installations according to safety standards.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Maintained cleanliness and orderliness of shared spaces to enhance tenant satisfaction.
Education
High School Diploma -
Homestead
Fort Wayne, INBachelor of Science - Mechanical Engineering
Purdue University Fort Wayne
Fort Wayne, IN05-2029
Skills
- Telephone communication
- Client advocacy
- Notetaking and documentation
- Team leadership
- Service monitoring and evaluation
- Customer expectation management
Timeline
Service Coordinator
Discount Tire
07.2024 - 01.2026
Maintenance
Custom Magnetics
05.2023 - 06.2024
High School Diploma -
Homestead
Bachelor of Science - Mechanical Engineering
Purdue University Fort Wayne