Mason Caswell
Bedford
Summary
Dynamic and results-driven professional with extensive experience at Wings And Rings, excelling in team leadership and operations management. Proven track record in enhancing customer satisfaction and optimizing workflows. Skilled in staff training and budget control, fostering a motivated workforce while achieving operational efficiency.
Overview
9
9
years of professional experience
Work History
Salary Manager
Wings And Rings
Bedford, IN
09.2023 - 08.2025
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented training programs for new staff, enhancing team performance and operational efficiency.
- Developed and maintained standard operating procedures to improve workflow consistency.
- Monitored inventory levels, coordinating with suppliers to optimize stock management.
- Managed scheduling and staffing to align resources with peak business hours effectively.
- Collaborated with upper management on strategic planning initiatives to drive business growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Driver
Amazon Dsp
Joplin, MO
01.2023 - 03.2023
- Operated delivery vehicles safely and efficiently to meet daily schedules.
- Navigated assigned routes using GPS technology to optimize delivery times.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate records of deliveries and mileage for reporting purposes.
Driver
Sternberg International
Bloomington, IN
01.2019 - 05.2019
- Operated delivery vehicles safely and efficiently to meet scheduled routes.
- Conducted pre-trip inspections to ensure vehicle safety and regulatory compliance.
- Maintained accurate logs of mileage, fuel use, and delivery times for record-keeping.
- Communicated effectively with dispatchers to coordinate timely deliveries and address issues.
Machine Operator
Berry Plastics
Bloomington, IN
08.2018 - 01.2019
- Operated production machinery to ensure efficient output and adherence to quality standards.
- Monitored equipment performance, identifying issues for timely resolution and minimizing downtime.
- Conducted routine maintenance on machines, enhancing operational reliability and efficiency.
- Collaborated with team members to optimize workflows and maintain a safe working environment.
Cook
Wings and Rings
Bedford, IN
07.2016 - 08.2018
- Prepared and cooked menu items to meet customer expectations and restaurant standards.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in inventory management, ensuring proper stock levels of ingredients.
- Collaborated with team members to streamline food preparation processes.
Stocker
Walmart
Bedford, IN
04.2016 - 07.2016
- Stocked shelves efficiently to ensure product availability and store organization.
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock audits and placement.
- Operated pallet jacks and forklifts safely for efficient stock movement.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Performance management
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Workforce management
- Budget control
Timeline
Salary Manager
Wings And Rings
09.2023 - 08.2025
Driver
Amazon Dsp
01.2023 - 03.2023
Driver
Sternberg International
01.2019 - 05.2019
Machine Operator
Berry Plastics
08.2018 - 01.2019
Cook
Wings and Rings
07.2016 - 08.2018
Stocker
Walmart
04.2016 - 07.2016