Mason Englert
Fort Wayne
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions, and coordinating records. Experience with Training New Hires in transactions, accounts, and lending.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Training Banker
STAR Financial Bank
03.2025 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Train New Hires on Transactions, Accounts, and Lending.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Deliver High-Quality Training to trainees to set them up for success in their branch.
Universal Banker
STAR Financial Bank
06.2023 - 03.2025
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Car Porter
Don Ayres Honda
11.2022 - 06.2023
- Car Washes
- Customer Service
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
Cashier
Lowe's
08.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelors in Business Management - Business Management
Purdue University Fort Wayne
Fort Wayne05-2025
Skills
- Branch operations
- Customer service
- Account openings
- Customer assistance
- Work ethic and integrity
- Creative thinking
- Communication
- Problem Solving
- Leadership
- Time Management
- Adaptability
- Goal planning
Certification
Google Ads Search Certification
Google Ads Display Certification
Google Ads Video Certification
Timeline
Training Banker
STAR Financial Bank
03.2025 - Current
Universal Banker
STAR Financial Bank
06.2023 - 03.2025
Car Porter
Don Ayres Honda
11.2022 - 06.2023
Cashier
Lowe's
08.2021 - 06.2022
Bachelors in Business Management - Business Management
Purdue University Fort Wayne
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