Mason Hawkins
Greenwood
Summary
Results-driven professional with expertise in client onboarding and team leadership. Proven track record in facilitating seamless transitions and enhancing customer satisfaction through effective software implementation and project management.
Overview
4
4
years of professional experience
Work History
Associate District Manager
ADP
Indianapolis
06.2025 - Current
- Conduct daily demonstrations of ADP RUN, highlighting system capabilities and best practices for clients.
- Guide small businesses through setup and configuration for effective onboarding.
- Educate prospects on ADP RUN workflows to improve comprehension and utilization.
- Facilitate seamless transitions and timely go-live processes for new clients.
- Maintain high standards of accuracy and professionalism while managing multiple client interactions simultaneously.
- Serve as a trusted point of contact through answering client questions, troubleshooting platform issues, and explaining system functionality in clear, non-technical terms.
Bar Manager
Pizza and Libations
Bargersville
02.2023 - 05.2025
- Managed teams of five to sixteen to ensure efficient, daily operations and opening procedures.
- Addressed customer issues swiftly, preserving service quality and operational standards.
- Trained and supervised team members, promoting accountability and performance excellence.
Key Holder
Greeks Pizza
Greenwood
02.2022 - 02.2023
- Prepared the restaurant daily for operations, ensuring compliance with established procedures.
- Managed shift deposits and generated accurate financial reports.
- Coordinated team communication during peak hours to enhance service speed and quality.
Education
Bachelor of Science - Informatics
Indiana University
05-2025
Associate of Science - Informatics
Ivy Tech Community College of Indiana
05-2023
Skills
- Client onboarding
- Software implementation
- Customer service
- Team leadership
- CRM software
- Client relationship building
- Project management
- Requirements gathering
- Client Communication (Technical & Non-Technical)
Timeline
Associate District Manager
ADP
06.2025 - Current
Bar Manager
Pizza and Libations
02.2023 - 05.2025
Key Holder
Greeks Pizza
02.2022 - 02.2023
Bachelor of Science - Informatics
Indiana University
Associate of Science - Informatics
Ivy Tech Community College of Indiana