Mason Miller
Greenwood
Summary
Dynamic server with a strong work ethic and proven upselling skills, significantly increasing 5 star reviews at The Eagle on Mass ave, and Tried and True. I thrive in high volume dining environments, I excel in delivering exceptional customer service while ensuring compliance with local alcohol laws. My favorite part of serving at any restaurant is getting to know my guests and making sure they have the best experience possible, because that's what going out is supposed to be. An experience.
Overview
24
24
years of professional experience
Work History
Server
Thunderdome Restaurant Group
04.2001 - Current
- Explained menu items and gave recommendations as well as options for food allergy concerns.
- Built warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS systems and handhelds to place orders, manage bills, and handle complimentary items.
- Very fast paced environment means lots of multi tasking
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Tried and True Alehouse
Tried & True Alehouse
03.2022 - 04.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Rotating tap menu meant beer list changed every day
- Serve beer within 3 minutes of placing order
- Bussed and clean tables
- Closed restaurant
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Pf Changs
PF Changs Restaurant
09.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Center Grove High School
Greenwood, IN10-2019
Skills
- Effective customer upselling
- Positive and professional
- Food running
- Sales techniques
- Professional appearance
- High volume dining
- Liquor, wine, and food service
- Task prioritization
- Strong work ethic
Languages
English
Native or Bilingual
Timeline
Tried and True Alehouse
Tried & True Alehouse
03.2022 - 04.2024
Pf Changs
PF Changs Restaurant
09.2021 - 05.2022
Server
Thunderdome Restaurant Group
04.2001 - Current
High School Diploma -
Center Grove High School
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