Summary
Overview
Work History
Education
Skills
References
Timeline
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Mason Williams

Indianapolis

Summary

- Experienced restaurant host with a background in upscale dining establishments. Familiar with reservation systems, coordinating seating arrangements and providing superior guest services. Possess strong communication skills, able to interact professionally with diverse clientele while maintaining smooth restaurant operations. Previous roles demonstrated strength in problem-solving and team coordination.

- Motivated customer service and sales professional seeking increased responsibility in a retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

- Enthusiastic customer service cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Overview

4
4
years of professional experience

Work History

Restaurant Host

Ruth Chris Steakhouse
Indianapolis
01.2025 - Current
  • Took reservations over phone and in person.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Managed dining room layout to maximize efficiency of staff members.
  • Managed incoming calls during busy shifts.
  • Provided excellent customer service by anticipating customer needs.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Assisted servers in seating guests by escorting them to their tables.
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.

CTR (Certified Training Rockstar)

McAllister's Deli
Indianapolis
01.2022 - Current
  • Provided feedback on employee performance based on observed results during training sessions.
  • Recommended changes or improvements in existing training processes as needed.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Operated equipment and machinery according to safety guidelines.
  • Followed health code regulations when handling food items safely.
  • Trained new team members on restaurant policies and procedures.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Ensured compliance with health and safety regulations.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.

Education

High School Diploma -

Indiana University, Purdue University Indianapolis
Indianapolis, IN

Skills

  • Active listening
  • Communication skills
  • Conflict resolution
  • Attention to detail
  • Positive reinforcement
  • Problem solving
  • Reservation management

References

References available upon request.

Timeline

Restaurant Host

Ruth Chris Steakhouse
01.2025 - Current

CTR (Certified Training Rockstar)

McAllister's Deli
01.2022 - Current

High School Diploma -

Indiana University, Purdue University Indianapolis

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Mason Williams