Masood Ali
Ajman
Summary
Experienced and dynamic Cabin Crew Supervisor with over 18+ years in the aviation industry, demonstrating a proven track record in overseeing the safety, well-being, and comfort of passengers. Skilled in leadership, training, conflict resolution, and ensuring exceptional customer service during flights. Adept at managing and mentoring cabin crew, adhering to aviation regulations, and handling emergency situations with composure and efficiency. Known for excellent communication and interpersonal skills, as well as the ability to foster a positive team environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cabin Crew Supervisor
EMIRATES AIRLINE
01.2012 - Current
- Supervise a team of 10 cabin crew members, ensuring the delivery of superior customer service and safety standards during all flights
- Conduct pre-flight briefings to discuss safety protocols, in-flight services, and any special passenger needs
- Handle emergency situations, including medical emergencies, evacuations, and other safety-related incidents, ensuring a swift and coordinated response
- Monitor crew performance and provide constructive feedback, training, and support to improve service quality
- Coordinate with the flight deck and ground crew to ensure smooth operations
- Resolve passenger complaints and concerns professionally, maintaining calm and ensuring satisfaction
- Enforce airline policies and regulatory requirements, ensuring compliance with aviation laws and industry standards
Senior Cabin Crew Member
Jet Airways
01.2006 - 01.2010
- Led cabin crew teams on both domestic and international flights, overseeing all aspects of safety, service, and communication
- Ensured that all pre-flight and post-flight procedures were followed, including checks for equipment and supplies
- Assisted in the development of training materials for new cabin crew members
- Managed cabin crew duties and rotations to maintain efficiency and ensure all passengers' needs were met
- Supported the Cabin Crew Supervisor in operational planning and managing crew-related issues during flight
Education
Bachelor - Hotel Management
IHM
01.2005
Skills
- Leadership and Team Management
- Crew Training & Development
- Flight Operations & Safety Procedures
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Emergency Response & First Aid
- Time Management & Organizational Skills
- Aircraft Familiarity
- Attention to Detail & Compliance with Aviation Regulations
- Adaptability & Problem Solving
Certification
- Cabin Crew Supervisor Training, [Institute Name], [Year]
- First Aid & CPR Certification, [Certification Body], [Year]
- Safety and Emergency Procedures Certification, [Certification Body], [Year]
- [Any other relevant certifications]
Additional Information
Available for relocation and flexible work schedules., Strong passion for travel and customer service., Able to work effectively in high-pressure environments and adapt to changing situations.
Languages
English
Arabic
Timeline
Cabin Crew Supervisor
EMIRATES AIRLINE
01.2012 - Current
Senior Cabin Crew Member
Jet Airways
01.2006 - 01.2010
- Cabin Crew Supervisor Training, [Institute Name], [Year]
- First Aid & CPR Certification, [Certification Body], [Year]
- Safety and Emergency Procedures Certification, [Certification Body], [Year]
- [Any other relevant certifications]
Bachelor - Hotel Management
IHM
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