Massaouda Douma
Indianapolis
Summary
Compassionate and dependable Medical Assistant with experience providing high-quality, patient-centered care in fast-paced clinical settings. Skilled in obtaining vital signs, assisting with laboratory testing, maintaining accurate electronic medical records, and supporting providers in delivering efficient patient care. A reliable team player with strong communication skills who is dedicated to helping patients feel comfortable while contributing to a positive clinical environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Material Handler
FedEx
Indianapolis
02.2024 - Current
- Sorted and scanned packages efficiently
- Met daily productivity goals
- Followed safety rules and worked as part of a team
- Loaded and unloaded trucks with packages and freight items.
- Followed safety protocols to minimize workplace hazards and risks.
- Communicated effectively with supervisors regarding material handling issues.
- Managed work area cleanliness by following company guidelines for organization.
Medical Assistant
Community Health Network
Indianapolis
12.2025 - 06.2026
- Delivered compassionate patient care while addressing concerns and inquiries.
- Prepared examination rooms by sterilizing instruments and organizing supplies.
- Maintained electronic health records by ensuring data entry accuracy and security.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant Intern
Ascension Medical Group - Heather Glen
Indianapolis
10.2025 - 11.2025
- Completed a 6-week externship gaining full hands-on experience in both clinical and administrative duties.
- Assisted with patient intake, vital signs, and medical history documentation.
- Observed and supported providers during patient exams and minor procedures.
- Performed EKGs, injections, urinalysis, and specimen collection.
- Practiced sterilization and aseptic techniques in compliance with clinical standards.
- Managed infection control procedures, including proper hand hygiene, instrument cleaning, and room sanitation.
- Performed venipuncture, capillary blood draws, and specimen processing for laboratory analysis.
- Performed point-of-care testing such as glucose, strep, flu, and urinalysis.
- Applied knowledge of ICD-10, CPT, and HCPCS coding for billing and insurance claims.
- Assisted providers during exams and minor procedures, including wound care, suture removal, ear irrigation, and gynecological exams.
Retail Sales Associate
Burlington
Indianapolis
05.2022 - 10.2022
- Assisted customers and supported daily store operations
- Restocked merchandise and organized displays
- Handled payments with accuracy
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to restock shelves and manage inventory levels.
- Assisted customers with finding the right product for their needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Store Protection Specialist (SPS)
Ross
Indianapolis
07.2021 - 04.2022
- Greeted customers at entry points and maintained a visible presence to discourage shoplifting
- Documented incidents and completed reports, communicating crucial updates to supervisors
- Collaborated with management to develop and implement effective security strategies.
- Utilized surveillance systems to enhance store security measures.
Education
Medical Assistant - Diploma
Lincoln College of Technology
Indianapolis, IN11-2025
Health Sciences - completed prerequisite coursework
Ivy Tech Community College
Indianapolis, IN11-2024
High School Diploma - Academic Core 40
Speedway Senior High School
Indianapolis, IN05-2020
Skills
- Patient care
- Medical documentation
- Vital signs assessment
- Laboratory testing
- Customer service
- EMR management (Athena, Epic)
- Venipuncture
- Communication Skills
- Patient Charting
- Urinalysis
- Injections
- Sterilization/Aseptic Techniques
- Infection Control
- Patient Education
Certification
- Registered Medical Assistant (RMA)
American Medical Technologists (AMT)
12/08/2025 - Certificate in Medical Office Administration, Ivy Tech Community College, 09/01/24
Timeline
Medical Assistant
Community Health Network
12.2025 - 06.2026
Medical Assistant Intern
Ascension Medical Group - Heather Glen
10.2025 - 11.2025
Material Handler
FedEx
02.2024 - Current
Retail Sales Associate
Burlington
05.2022 - 10.2022
Store Protection Specialist (SPS)
Ross
07.2021 - 04.2022
Medical Assistant - Diploma
Lincoln College of Technology
Health Sciences - completed prerequisite coursework
Ivy Tech Community College
High School Diploma - Academic Core 40
Speedway Senior High School