Summary
Overview
Work History
Education
Skills
Timeline
Manager
Masum Hisaria

Masum Hisaria

General Manager
Bengaluru,Karnataka

Summary

Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing, and distribution management.

Manages and leads cross-functional teams to drive product supply and productivity improvements.

Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning.

Skilled in negotiation and strategic decision making, perfected by 12+ years of experience in leading organizational business units.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

General Manager of Operations

BYJUS
Bengaluru
10.2022 - Current
  • Key Achievements:
    Drove year-over-year business growth while leading operations, strategic vision, and long-range planning, implementing OKR planning quarterly.
    Prepared annual budgets with controls to prevent overages, focusing on Unit Economic for cost per shipment.( Reduced by 300%)
    Managed matrix management environment with oversight of division level managers across various departments, implementing RNR for employee reward and recognition.
    Implemented process improvement initiatives to shape Department culture, optimize procedures for higher efficiency, and focus on team optimization.
    Largest ever B2G order fulfilment 5 Lakh SD Cards for AP Govt. project.
    Supply Chain Leadership:
    Spearheaded efficient management and execution of inventory, warehouse, and fulfilment activities, meticulously planning and executing strategies across diverse warehouse types.
    Lead strategy and operations for multiple projects under AP Govt. engagement. Manage both internal as well as Govt. stakeholders and ensure timely delivery of orders.
    Management Responsibilities:
    Led and nurtured teams through entire employee lifecycle, providing coaching, mentoring, and performance evaluations.
    Crafted and implemented strategic business and operational directives, establishing policies and practices to drive organizational growth and success. (SOP & ISO)
    Professional Progression:
    Advanced expertise in technical aspects, honed business acumen, and cultivated robust leadership skills, progressing within industry.(Udemy learning tool)
    Leveraged profound functional insights and experience to navigate common business challenges and adapt to dynamic environments.(Worked during Covid period)
    Leadership Accountabilities:
    Held accountable for team performance and outcomes, guiding and supervising less seasoned professionals, frontline workers, and administrative personnel.
    Adapted departmental strategies to tackle resource constraints and operational hurdles, ensuring alignment with overarching organizational objectives. (Implemented BTC Supply chain in 3 days)
    Process Improvement and Optimization:
    Enhanced current process by reducing Turnaround Time (TAT) to increase customer satisfaction by delivering complete products on time. (75 to 90% in 4 week)
    Effectuated auto-driven processes to create smoother and more efficient workflow, optimizing resources and establishing mechanisms for improvising logistics operations.
    Created customer-centric approach by aligning and polishing current logistics operations to enhance customer satisfaction, focusing on enhancing overall customer experience.
    Augmented order fulfilment process to boost user efficiency and reduce overall TAT by delivering complete products on time, restructuring processes to introduce new approaches for cost optimization.
    Reoriented processes across all supply chain functions to reduce Cost per Order (CPO), optimizing processes to increase user efficiency and reduce overall TAT of order fulfilment.
    Updated and resolved incidents and managed accessorial charges objectively while maximizing profit

Manager

BYJU'S
Bengaluru
09.2020 - 11.2022
  • Key Achievements:
    Expanded cross-functional organizational capacity by collaborating across departments to align priorities and achieve common goals.
    Successfully evaluated employees' strengths and assigned tasks based on experience and training, enhancing team performance.
    Directed shipping and receiving operations for wide range of products, overseeing more than [Number] packages per day.
    Diminished damage in transit by 90%, identifying root causes, and implementing corrective actions (Change in packaging).
    Optimized packaging, resulting in cost savings of 20%.
    Trained new staff on job duties, company policies, and safety procedures for rapid onboarding during Covid period.
    Developed warehouse systems to achieve organizational goals and optimize costs while ensuring appropriate service levels.
    Integrated warehouse operations with existing and new business processes to enhance efficiency.
    Secured discounts from third-party logistics service providers, delivering substantial cost savings.
    Built a continuous improvement culture to attract and retain high-performing employees and reduce costs.
    Supply Chain Management:
    Maintained established levels of goods based on sales forecasts and demand to fulfil orders on time.
    Coordinated driver dispatch to accomplish daily delivery requirements and scheduled daily pickups and timely deliveries with delivery partners.
    Process Improvement and Budget Management:
    Applied customer feedback to develop process improvements and support long-term business needs, leading improvement initiatives to advance operational efficiencies and increase revenue.

Senior Supply Chain Manager

BYJUS
Bengaluru
10.2020 - 09.2022
  • Key Achievements:
    Integrated financial and operational plans with strategic objectives, resulting in improved operational and financial outcomes, heightened customer satisfaction, profitability, and working capital.
    Standardized and documented planning and scheduling processes, leading to ISO certification and enhanced efficiency.
    Managed production levels and inventory to meet order delivery requirements, ensuring compliance with BTC standards.
    Implemented Make-to-Stock (MTS) and Forecasted Inventory (FI) systems to streamline production and procurement processes.
    Supply Chain Management:
    Led diverse supply chain functions including production, manufacturing, purchasing, procurement, warehouse management, logistics management, and import/export operations.
    Established effective purchasing arrangements and mitigated risks through robust supplier relationships.
    Set inventory targets and risk mitigation strategies, optimizing inventory levels through an Inventory Management System.
    Communication and Relationship Building:
    Facilitated open dialogue with product/service users and key suppliers, prioritizing opportunities and improving communication channels.
    Implemented standard manufacturing procedures and process practices to enhance operational efficiency.
    Performance Improvement Initiatives:
    Drove [Number]% improvement in corporate growth by developing key metrics and applying demand planning techniques.
    Implemented systems to increase dispatch efficiency and reduce Confirmation to Shipment time, enhancing customer experience.
    Established logistics performance monitoring systems and user-rated processes to improve dispatches and customer satisfaction.
    Fostered competition and employee engagement to increase team productivity and optimize order fulfillment processes.
    Transitioned manual operations to automation, minimizing dependencies and enhancing workflow efficiency.
    Implemented Quality Assurance measures to deliver flawless products, ensuring customer satisfaction and loyalty.
    Process Optimization and Scalability:
    Decentralized order processing and commenced operations from Bommasandra 100K warehouse, optimizing capacity utilization and scalability.
    Enhanced manual and automated processes for cost optimization, reducing Turnaround Time (TAT) and enhancing customer experience.
    Provided logistics support for post-delivery customer experience enhancement, aligning operations with customer needs and expectations.

Education

MBA - Operations Management

JUET
Noida
05.2008 - 02.2010

Bachelor of Technology - BTech - Computer Science

Jaypee University of Information Technology
Guna
05.2005 - 04.2009

Skills

Budget Management

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Timeline

General Manager of Operations

BYJUS
10.2022 - Current

Senior Supply Chain Manager

BYJUS
10.2020 - 09.2022

Manager

BYJU'S
09.2020 - 11.2022

MBA - Operations Management

JUET
05.2008 - 02.2010

Bachelor of Technology - BTech - Computer Science

Jaypee University of Information Technology
05.2005 - 04.2009

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Masum HisariaGeneral Manager