MS OFFICE
Sunil Dass
Executive - Dispatch & Logistics
Uthukottai,TN
Summary
Dynamic Dispatch Executive with proven expertise at Esskay Components, excelling in dispatch coordination and customer relations. Recognized for enhancing operational efficiency through innovative problem-solving and effective database management. Committed to fostering teamwork and maintaining high standards in service delivery, ensuring timely and accurate dispatches while nurturing professional relationships.
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Dispatch Executive
Esskay Components Private Limited
10.2023 - Current
- Directed dispatching, routing, and tracking of vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
Junior Executive -Dispatch
A G Industries Private Limited
01.2022 - 10.2023
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trainee - Dispatch
Hindustan Unilever
01.2021 - 01.2022
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Participated in safety drills, ensuring readiness in case of workplace emergencies.
Academic Administrator
Jacob Group of Schools
06.2017 - 04.2020
- Elevated campus sustainability initiatives through the implementation of energy-efficient policies and practices within administrative operations.
- Managed department funding sources by monitoring revenue and expenditure activity.
- Reduced faculty workload by coordinating class schedules, student registration, and curriculum revisions.
- Cultivated an inclusive campus culture by promoting diversity initiatives and organizing events centered around multiculturalism and social awareness.
- Managed recruitment efforts to attract highly-qualified faculty members who contributed positively to the overall quality of education at the institution.
- Coordinated and supervised academic advising activities.
- Developed and implemented student success initiatives to recognize and encourage achievement.
Administrative Officer
Don Bosco Matriculation Hr. Sec. School
05.2014 - 05.2017
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Served as liaison between employees and management to address workplace issues effectively while maintaining confidentiality when necessary.
- Increased employee satisfaction by addressing concerns promptly and maintaining a supportive work environment.
- Oversaw facility maintenance activities, coordinating repairs and upgrades to create a safe and comfortable workspace.
- Facilitated event planning and coordination for conferences, workshops, and training sessions to promote professional development opportunities.
- Enhanced communication between departments by organizing regular meetings and distributing meeting minutes.
Education
Bachelor of Engineering - Bio Informatics
Vinayaka Mission's University
Chennai, India 04.2001 -
Skills
SAP
Dispatch coordination
Customer relations
Database management
Customer service
Problem-solving
Dispatch software
Software
C
C
Photoshop
Pagemaker
Timeline
Dispatch Executive
Esskay Components Private Limited
10.2023 - Current
Junior Executive -Dispatch
A G Industries Private Limited
01.2022 - 10.2023
Trainee - Dispatch
Hindustan Unilever
01.2021 - 01.2022
Academic Administrator
Jacob Group of Schools
06.2017 - 04.2020
Administrative Officer
Don Bosco Matriculation Hr. Sec. School
05.2014 - 05.2017
Bachelor of Engineering - Bio Informatics
Vinayaka Mission's University
04.2001 -