Mateo Jesch
Fishers
Summary
Detail-oriented professional specializing in communication and critical thinking within dynamic environments. Demonstrated success in orchestrating front desk operations, making strategic decisions in high-pressure situations, and addressing customer inquiries, thereby enhancing team synergy and operational efficiency.
Overview
6
6
years of professional experience
Work History
Server
Fork and Ale
Carmel
07.2024 - Current
- Ensured timely food delivery through effective collaboration with kitchen staff.
- Delivered excellent customer service in a high-pressure dining environment.
- Resolved customer inquiries and complaints with professionalism and efficiency.
ROTC Cadet
US Army
Wheaton
01.2023 - Current
- Executed leadership exercises to enhance tactical skills among cadets.
- Facilitated peer evaluations to deliver performance insights and constructive feedback.
- Managed logistics for training events, ensuring material readiness and availability.
- Collaborated with senior officers on strategic unit mission planning.
- Developed lesson plans for weekly drills and instructional sessions.
- Led physical training sessions to support cadet leadership development.
Front Desk Manager
Valor3 Barbershop
Fishers
05.2023 - 08.2024
- Oversaw daily front desk operations, ensuring exceptional customer service standards.
- Trained and supervised front desk staff to uphold high-quality service delivery.
- Organized client and barber appointment schedules for optimal efficiency.
- Addressed customer inquiries and resolved issues to improve overall satisfaction.
- Coordinated inventory management for shop supplies and products effectively.
Lifeguard
YMCA Of Greater Indianapolis
Indianapolis
05.2021 - 08.2022
- Responded swiftly to emergencies, providing first aid and rescue assistance.
- Conducted regular safety inspections of pool facilities and equipment.
- Monitored swimmers to ensure safety in the pool area.
Front of House Employee
Chick-fil-A
Indianapolis
11.2019 - 05.2021
- Provided exceptional service to customers during peak hours, ensuring a welcoming atmosphere.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Collaborated with team members to optimize workflow and elevate customer satisfaction.
- Assisted in training new team members on operational procedures and customer service skills.
Education
Bachelor of Science - International Relations
Wheaton College
Wheaton, IL05-2026
High School Diploma -
Heritage Christian School
Indianapolis, IN05-2022
Skills
- Language proficiency
- Leadership
- Effective communication
- Team collaboration
- Critical thinking
- Time management
- Customer service
- Conflict resolution
- Event planning
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
NCAA Collegiate Football Player- Wheaton, IL (2022-2025)
Accomplishments
US Army Air Assault School Graduate- May 2025
Timeline
Server
Fork and Ale
07.2024 - Current
Front Desk Manager
Valor3 Barbershop
05.2023 - 08.2024
ROTC Cadet
US Army
01.2023 - Current
Lifeguard
YMCA Of Greater Indianapolis
05.2021 - 08.2022
Front of House Employee
Chick-fil-A
11.2019 - 05.2021
Bachelor of Science - International Relations
Wheaton College
High School Diploma -
Heritage Christian School