Summary
Overview
Work History
Education
Skills
Certification
Additional Information:
Hobbies and Interests
Disclaimer
Languages
Timeline
Generic
MATHAN AYYAPPAN

MATHAN AYYAPPAN

Bangalore

Summary

Seeking a position in the Hospitality Industry to utilize skills and abilities, while driving professional growth through resourcefulness, innovation, and adaptability. Dedicated and organized operations manager with 15 years of experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Deputy General Manager

Cornerstone Properties Pvt Ltd
Bangalore
09.2024 - Current
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Implemented new technologies that improved the speed at which tasks could be completed by personnel.
  • Supervised employees through planning, assignments, and direction.
  • Created schedules and monitored payroll to remain within budget.
  • Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Monitored employee performance, providing feedback on progress towards desired outcomes.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed annual budgets based on forecasted revenue targets set by senior management.

Senior Soft Services Operations Manager

ICM
02.2023 - Current
  • Taking responsibility for soft service lead for the entire India portfolio of ICM Sites, Bhartiya city is a 125-acre.
  • Hotel, commercial office buildings, retail, school, residential, and Global technology park (GTP), Bhive office spaces, and KIA Car Factory, 480 acres.
  • Takeover of assets from Projects, Hand over to clients, Take over from clients.
  • Establish standard operating procedures pertaining to the function and deploy them for strict follow-up.
  • Preparing Site internal Audit Template and Conducting Audits as per the calendar.
  • Monitor periodically schedules, yearly planner for housekeeping, landscaping, and pest control activities, and guiding team on deviations.
  • Overall monitoring of waste segregation, storage, and disposal of garbage, and reduce landfill below 2%.
  • Monitor and guide on pest control activities.
  • Monitoring Lobby, marble, and granite polishing.
  • Implementing lobby indoor plants and flower arrangements.
  • Monitor and guide on Façade cleaning and reequipment's as per height work permit.
  • Implementing, monitoring, and guiding on housekeeping tools, tackles, and equipment.
  • Standardization of Processes and Procedures.
  • Standardization of cleaning tools and equipment.
  • Standardization of documents and records.
  • Implementing innovative ideas in the domain.
  • Guiding the team on safety and MSDS, COSHH.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Soft Service Manager

JONES LANG LASHALLE
08.2019 - 02.2023
  • Taking care of Brookfield EcoWorld soft service team in multiple aspects. Responsible for any issues, including building upkeep, car parking, equipment performance, equipment operation/maintenance, management strategy, client relations, team building, and other key contractual strategies.
  • Monthly audit conducted, and scores achieved as per agreed SLA. Responsible for cleaning and sanitation of the campus.
  • Developing and implementing soft service SOP for site scoping and pre-openings.
  • Attending and resolving clients' complaints.
  • Supporting new site mobilization and regular reporting, and managing dashboards.
  • Manages housekeeping staff, hiring, counseling, performance evaluations, training, creates a work environment of employee engagement and trust that promotes teamwork.
  • Taking care of Façade glass cleaning (Total Sqft - 1,327,390).
  • Addressing issues related to attrition and timely payments to HK and Landscaping staff, Pest control, waste management, waterbody team.
  • Encouraging all the tenants to segregate the waste (Wet & Dry) at the source before disposing of the waste to the interim storage yard.
  • Ensure wet waste is treated in OWC for generating manure.
  • Dry waste is supplied to Saahas for recycling the waste.
  • Ensure the site is EHS driven in terms of water and discharge, chemical handling, storage and disposal, waste management, PPEs, etc.
  • Maintenance of complete landscaping area, including lawns, trees, shrubs, hedges, creepers, and outdoor and indoor plants.
  • Ensure attendance of Soft Services staff is certified on or before the 1st of every month and submitted to finance for raising the invoices.
  • Provide inputs/data for soft service-related activities to forecast the same in the budget.
  • Ensure Minimum Stock Level is maintained for all Soft Services related activities in coordination with procurement.
  • PO/WO to be released to respective vendor, and submission of work completion certificate to process the invoice for payment.
  • Takeover of assets from Projects, Hand over to clients, Take over from clients
  • Ensuring complete floor inventory is maintained and handed over appropriately to the occupiers.
  • Coordinate for conducting events comprising Festival, Sports, Games, Independence and Republic Day, Earth Hour, Environmental Day celebration, R&R, etc.
  • 5S Implemented-Platinum to model site.
  • IMS Implementation and work towards sustainability.
  • Achieved the Honor of the Sword through successful BSC execution.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.

Housekeeping Operation Manager

TCFM
Bengaluru
06.2018 - 07.2019
  • Lead the PAN Bangalore, We work sites, Soft service team in multiple aspects.
  • Responsible for any issues including building upkeep, equipment performance, equipment operation/maintenance, management strategy, client relations, team building, and other key contractual strategies.
  • Developed and implemented a comprehensive housekeeping training program for all staff members.
  • Monitored the performance of all housekeeping personnel and provided guidance as needed.

Executive Housekeeper- Pre Opening Team

CENTARA MUSCAT HOTEL OMAN
05.2016 - 05.2018
  • Responsible for cleanliness, orderliness, and appearance of the entire Hotel
  • Ensure that rooms are made as per company standard
  • Prepare Annual Housekeeping Budget
  • Maintain par stock of guest supplies, cleaning supplies, linen, and uniform
  • Organize inventories with Accounts and General Store for linen, uniform, and fixed assets
  • Pay particular attention while organizing pest eradication activities
  • Develop and implement housekeeping systems and procedures
  • Prepare reports for management information
  • Assist Purchase department in selecting suppliers for items related to Housekeeping
  • Plan, control and supervise Horticultural activities
  • Attending and resolving guest complaints
  • Verification of supplies consignments
  • Organize on-the job training and evaluate its effectiveness
  • Approval of the Functional Manual of the department
  • Recommend recruitment of new personnel
  • Reporting to GM

Housekeeping Assistant Manager- Pre Opening Team

GRAND MILLENNIUM SULAIMANI
02.2014 - 01.2016
  • Support administrative and management tasks
  • Support to Executive Housekeeper
  • Manage floor and room attendant manpower
  • Responsible for hygiene and sanitation of all guest rooms
  • Maintain cleaning standard
  • Maintain room set up standards
  • Supervise all supervisor & room attendants
  • Monthly department inventory
  • Handle staff grooming
  • Handle staff barriers and problems such as lost & found or English communication etc
  • Support all concerned departments
  • 253 Room inventory
  • PRE-OPENING TEAM

Floor Supervisor - Pre-Opening Team

CONCORDE HOTEL
DOHA
12.2011 - 12.2014
  • In charge of the guest room cleaning standards, including public areas on each floor.
  • Ensure that all Room Attendants' work aligns with the hotel room service standards.
  • Manage floor and room attendant manpower.
  • Responsible for the hygiene and sanitation of all guest rooms.
  • Maintain cleaning, and maintain room setup standards.

Housekeeping Guest Service Associate

ITC Windsor, (STARWOOD GROUP)
Bangalore
09.2010 - 12.2011
  • Cleaning of the guest rooms with standard as assigned.
  • Providing excellent customer service, as per the standards of the Hotel.
  • Works closely with other departments to achieve maximum guest satisfaction.
  • Maintains a clean, safe, hazard-free work environment always.

Education

3 Year Diploma in Hotel Management And Catering Technology -

CRM Catering College
Pudukkottai
01.2010

Higher Secondary School Certificate Examination -

Samuel Higher Secondary School
Asaripallam, India
01.2007

Secondary School Certificate Examination -

St Joseph Higher Secondary School
Asaripallam, India
01.2005

Skills

  • Preparing training modules, PPTs, and videos in multiple languages
  • Developing SOPs
  • Preparing a 52-week training calendar
  • BICSC Standard Training
  • Designing and implementing a need-based training plan
  • Designing the Employee Development Star Program
  • Preparing an on-the-job training plan
  • 5S implementation and work toward sustainability
  • IMS implementation and work toward sustainability

Certification

  • Diploma in Hotel Management and Catering Technology
  • BICS Certification.
  • BSC (British safety council) - Manual Handling Certificate, DSE Certificate, Work at height Certificate
  • Fire & Safety Management certificate.
  • certificate for completing my first-year college training in the F&B department at Comfort Inn President Hotel, spanning 5 months.
  • Diversey chemicals usage and handling
  • 5S Internal Auditor & IMS Internal Auditor certificate
  • Achievement of outstanding performance 2021-Q1&Q4 in JLL

Additional Information:

  • Manpower handling (including 3rd party)- 1300 people.
  • Notice - 1 months.
  • Current location - Bangalore / Preferred location - Bangalore
  • Reason for change - Career enhancement

Hobbies and Interests

Reading News & Playing Cricket/Listening Music

Disclaimer

I hereby declare that the above information is true to the best of my knowledge and belief.

Languages

English: Excellent, Tamil: Excellent, Kannada Fluent, Hindi: Fluent, Malayalam Fluent

Timeline

Deputy General Manager

Cornerstone Properties Pvt Ltd
09.2024 - Current

Senior Soft Services Operations Manager

ICM
02.2023 - Current

Soft Service Manager

JONES LANG LASHALLE
08.2019 - 02.2023

Housekeeping Operation Manager

TCFM
06.2018 - 07.2019

Executive Housekeeper- Pre Opening Team

CENTARA MUSCAT HOTEL OMAN
05.2016 - 05.2018

Housekeeping Assistant Manager- Pre Opening Team

GRAND MILLENNIUM SULAIMANI
02.2014 - 01.2016

Floor Supervisor - Pre-Opening Team

CONCORDE HOTEL
12.2011 - 12.2014

Housekeeping Guest Service Associate

ITC Windsor, (STARWOOD GROUP)
09.2010 - 12.2011

3 Year Diploma in Hotel Management And Catering Technology -

CRM Catering College

Higher Secondary School Certificate Examination -

Samuel Higher Secondary School

Secondary School Certificate Examination -

St Joseph Higher Secondary School

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MATHAN AYYAPPAN