Summary
Overview
Work History
Education
Skills
Quote
Generic

Mathangi V

Team Leader
Chennai,TN

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Team Leader

Relx India Pvt Ltd
1 2023 - Current
  • Managing a teams comprising of 15 members who handle around 200 journals in Health and Medical sciences business units
  • Key deliverables include content delivery, content growth, high-profile stakeholder management
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.

Future Leadership Program - FLP - Team Leader

Relx India Pvt Ltd
01.2022 - 12.2022
  • Managed a team of 8 members during this FLP period along with the journal management for the assigned journals
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Identified the bottlenecks in achieving the business goals and followed a structured approach to rectify the problems
  • Managed the workload and journal transfer management for the team members
  • Managed the performance of the team members and support them to strive for betterment
  • Managed the attritions and replacements

Journal manager - Senior Journal Manager

Relx India Pvt Ltd
06.2015 - 12.2021
  • Superior Stakeholder/Researcher Management and best customer service with best solutions and communications
  • Co ordinate both editorial and production process for publishing the journals as per the schedule
  • Manage the end-to-end process for publishing and maintaining various journals (Physical science and health science)
  • Manage the editorial, production, and publication speed of the journals
  • Analyze the journal needs to improve the impact factor of the journals
  • Managed a diverse group of editors and reviewers, fostering effective communication and teamwork for timely publication deliverables.
  • Analyzed manuscript submission data to identify trends and areas for improvement within the journal''s scope and focus.
  • Collaborated with editorial team members to streamline the review process, resulting in reduced submission turnaround times.
  • Ensured adherence to ethical guidelines and best practices in publishing, maintaining a high standard of integrity throughout the publication process.

Quality Analyst

Groupon India Pvt Ltd
03.2014 - 05.2015
  • Conduct performance evaluation of employees by doing an internal call/email audits to do the trend analysis and to identify the training opportunities.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Attend call calibrations with different Groupon sites across the world to standardize the process
  • Provide a root cause analysis and suggest/implement process improvements with respect to FTR and CSAT
  • Business trip to Manila, Philippines in the month of June 2014 to standardize the process and train the customer service representatives on various process protocols
  • Implemented QA guidelines and trained the email and voice agents on quality parameters

Senior Customer Service Executive

Groupon India Pvt Ltd
12.2012 - 03.2014


  • Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
  • Resolved Product issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Implemented quality assurance initiatives that resulted in decreased error rates across all channels of communication.
  • Handling all types of deal(product and service) enquiries for US, Australia and Newzealand customers through email
  • Maintaining SLA and Quality parameters to ensure best customer service

Education

B.Com -

Madras University

MBA - Human resource Management

Madras University

Post Graduate Diploma - undefined

Computer Applications

Skills

Teamwork and Collaboration

Quote

Often you have to rely on intuition.
Bill Gates

Similar Profiles

CREATE PROFILE
Mathangi VTeam Leader