Matheem Ahmed

• Conducted orientation sessions and organized on-the-job training for new hires.
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Managed new employee orientation training process for more than 300 employees each year.
• Managed new employee orientation training process for more than 400 employees each year.
• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Led weekly and monthly coaching and feedback sessions.
• Managed all exempt employee coaching, training and performance improvement actions.
• Conducted training courses and prepared videos for long-term use.
• Delivered wide variety of courses focused on technical, professional and leadership topics to enhance communication, team cohesion and group performance.
• Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
• Directed field training to enhance participants' skills.
• Analyzed effectiveness of training programs at all levels and recommended updates.
• Directed training programs and development paths for managers and supervisors.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.

- Applied a systematic process of discovering and analyzing human performance gaps

- Defined, designed, developed and delivered training solutions at all levels of staff.

- Designed and developed cost-effective and ethically justifiable solutions to close performance gaps

- Planned, organized and developed training materials that met specific needs.

- Trained employees on customer service, selling skills, product knowledge, professional and leadership skills.

- Mentored staff and worked on improving the knowledge and skill levels on an employee to suite specific staff functions.

- Tracked and managed the learning and development of employees, identified the competency and skill gaps, and linked training needs to competencies.

- Identified potential resources, defined and built talent pools to ensure that you are ready to fill in key-positions as they arise.

Ensured robust evaluation of all courses, and accurate data and MIS recording.

- Achieved maximum sales profitability and growth within an assigned store by effectively selling the company’s products and related services.

- Enforced quality customer service.

- Implemented business strategies to increase sales.

- Maintained and improved company standards.

- Managed the execution of product promotions.

- Exceeded sales and customer satisfaction objectives.

- Minimized shrinkage and worked on Stock Loss Action Plan

- Managed Controllable costs effectively