Creative and results-oriented Project Manager with nearly 7 years of overall experience in Global Banking, Financial Services & Insurance (BFSI) across Retail Banking, Wealth Management & Wholesale Banking domain with expertise in end-to-end Change Management Lifecycle (as Change Lead), Process Re-engineering, Business Analysis, Business Transformation, Process Modeling, Risk & Control Self Assessment and Business Architecture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Process Engineer POD Lead
Wells Fargo International Solutions Private Limited
Bengaluru, India
11.2020 - Current
Demonstrated end-to-end activities of change management lifecycle as a Change Lead.
Led change control tickets through the 5 stages of lifecycle > Assess, Design, Build, Test & Deploy
Conducted Impact Assessment meetings to ensure change control tickets are vetted by stakeholders to determine if their teams are impacted or not
Designed solution for multiple change control tickets, drafted work products and built solution with stakeholders.
Initiated and validated testing to ensure solution meets solution design and stakeholder requirements.
Validated readiness, obtained process owner approval, delivered training and completed retrospective for each change control.
Took assignment of change control tickets linked to an epic or initiative, completed discovery work and gathered stakeholder requirements.
Responsible for developing and leading redesign initiatives as part of the Enterprise Process Engineering team
Supported process improvement initiatives, reviews and researches, compile information, test and evaluate process and workflow data as directed using JIRA and iGrafx tools
Apply foundational process engineering tools such as SIPOC (suppliers, inputs, process outputs, and customers)
Responsible for customer focus, Lean/Six Sigma principles, Process Mapping, Fishbone diagrams and techniques to enhance processes for teams, departments and business units
Gather process requirements and provide operational/analytical support for Senior Process Engineers
Responsible for Identifying or assisting in identifying gaps and efficiency opportunities and make recommendations based on analysis
Interact with business subject matter experts to ascertain information and details in support of research and evaluations
Responsible for monitoring and supervising changes to Business processes and structures
Facilitated exchange of process updates with business partners to ensure the process provided to business complies with operative policies and regulations
Exclusive hands on experience in using Process modeling platforms MS Visio (Process Maps) and iGrafx
Process mapping/modeling using iGrafx Flowcharter by duly following EPE standards
Part of reviewing existing procedures and existing business process documentation and responsible for creation of process models using iGrafx tool
Responsible for working on story points with process owner to align with process vision
Facilitated requirement gathering session with process owners, business SMEs to define and capture details of user stories and acceptance criteria
Participated in LOB reviews as required by liaising with internal and external stakeholders.
Business Process Mapping Advisor
Deloitte Touche Tohmatsu India LLP
Bengaluru, India
08.2020 - 11.2020
Partnered with relevant client teams, supporting the client organization for Business Process Mapping and Enterprise Librarian roles
Reviewed existing procedures and existing business process documentation, and create process models using client-specified tool
Performed a key role within an Agile environment and by working with the Sprint teams
Assisted architects and other engineers with fulfilling process definition through modeling to support process improvement.
Associate
Capco Technologies Pvt Ltd
Bengaluru, India
06.2016 - 11.2018
Planned, directed and managed designated projects; ensured that the objectives are accomplished in accordance with outlined priorities
Drafted Business Requirement Documents (BRD) by gathering business requirements & expectations from Subject Matter Experts (SMEs) and planning business processes, identifying risks, performing gap, feasibility & impact analysis accordingly
Created process maps in MS Visio for end-to-end processes and documenting them in sharepoint for stakeholders
Mapped requirements & defined best solutions involving evaluation and definition of the scope of project and finalization of project requirements
Identifying gaps in the existing process and put into effect a streamlined process
Shared reports and presentations to assist the management in devising & implementing IT strategies and business plans in-line with the company's business plans; creating and coordinating policies and procedures for all IT platforms.
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd