Mathew Joseph

• Responsible in onboarding large local/global customers (charge volume of USD 1MM and above) to Amex Payment Solution platforms (Corporate Cards and Virtual Cards etc) along with Expense Management Integration, Remittance solution and Training.
• Responsible in conducting Pre-sales and Project Kick meeting with the customer both face to face/or online.
• Responsible in Initiating & Planning the Project which includes contractual agreement signing & review, Preparing Project plans and share weekly updates with the corporate.
• Responsible to ensure compliance with all relevant regulations and AML guidelines while verifying the setup documents for legal entity and associates.
• Share Best practise and Consultation to the customer based on experience with other projects of same size and complexity.
• Responsible in Executing the Project which includes – sending the documentation/or online application submission to processing centre or , coordinating with key internal stakeholders (new accounts, compliance & risk, credits, embossing, technology teams) to make sure things are moving as per set SLA(s).
• Responsible in closely monitoring the e2e project progress to make sure that all key milestones are achieved as per set goals and timelines.
• Ensure project strategies are consistent with the company's overall mission and seek to effectively convey and promote the company's brand and to achieve scorecard metrics with strong NPS scores.
• Manage client expectations to ensure stakeholders were kept informed and up-to-date with project progress.
• Responsible in closing the project – which includes doing a Project Implementation Review (PIR) call with the customer to get their feedback on whether the program is, implemented as per their expectation and are there any areas for improvement or additional support which are required. Preparing the PIR deck capturing all the project details and feedback along with relevant contact information and disengaging from the project.
• Product champion for @Work (MIS Platform) and Data files within the team.

• Supporting the implementation process of Corporate Services products -

- Implement Expense Management input files and Interactive related products such as data files & MIS products for global clients locally and regionally.

- Liaise with sales/account development teams and global clients to maximize cooperation and support during the product implementation phase.

- Provide product training and demonstration to global clients who have been implemented with the MIS Products.

- Provide consultation to global clients who are implementing Expense Management related products.

- Streamline and identify process improvements during product implementation phase.

• Provide customer support and product training for global payment solution products -

- Provide ongoing product support and maintenance to global clients for Expense Management related products such as secure file transfer (SFT), T&E datafiles and interactive MIS products.

- Problem identification and resolution for global clients.

- Escalate any product defaults to American Express product developers and technologies for possible fixes.

- Process improvements and identify process streamline opportunities for global clients.

- Manage the implementation of customized secure delivery solutions for corporate clients via the Amex Stratus/file transfer servers and applications (Tumbleweed, Nan Utility & File Services Gateway).

- Be the primary contact with clients technology resource to implement datafiles and expense management solutions

- Translates highly level technical issues into clear and simple explanations to the corporate client.

- Understand and support data compliance, privacy & protection laws and legislation.

• Liaise with both internal & external customers regarding issues and resolution.
• Provide team administrative support and served as a process and product champion.
• Support the fellow team member in resolving client issues.

Working for US Client (Pepboys AUTO) involved in Invoice processing / Report Creation / Quality Check / Lockbox Reconciliation / Wire Payment Creation.

• Track all invoice processing the payments received in all the stores.
• Allocating payments to card members accounts once the stores have received the payments.
• Coordinating with the store mangers incase of payment delay and clearing the dues to save account ageing.
• Identifying the missing information about the customer's payment via internal MIS application and correct allocation.

• Integrated, monitored and tested wireless devices, multi-site network infrastructure, business intelligence software and applications.
• Synchronized establishment of local area and wide area networks to provide infrastructure for new applications, employee mobile device and communication between sites.
• Led team of 1 in administering IT infrastructure.
• Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
• Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.

• Integrated, monitored and tested wireless devices, multi-site network infrastructure, business intelligence software and applications.
• Synchronized establishment of local area and wide area networks to provide infrastructure for new applications, employee mobile device and communication between sites.
• Planned license maintenance to cover all area of operations.
• Regulating the Normal and Database Backups through Tape Drives.
• Proper reporting to the higher IT officials within the property as well as to the Corporate Office.

Implementation and administration of wireless management solutions from planning, implementing and troubleshooting for the two main Hotels in the city: The Oberoi Amarvilas and Trident Hilton, Agra.

• Setup the complete wireless solution from access point implementation to Point-to-Point link with the ISP.
• Coordinating with the ISP for maintaining proper bandwidth flow across the properties.
• Monitoring all the Radio Factor network links within the hotel and across the hotel with the ISP.
• Supporting the hotel quests in getting access to wireless internet and troubleshoot incase of any issues.

Teaching the fundamentals of the computer to the under privileged children of the families working with Asha handicrafts association under the social project named as “e-academy”.

• Preparing lessons, stationary for effective communication with the candidates.
• Motivating them in all areas pertaining to the module.
• Taking assessment for readiness test and improvements.
• Managing the end-to-end project from classes to candidate certifications.