Summary
Overview
Work History
Education
Skills
Awards
Training
Languages
Personal Information
Accomplishments
Languages
References
Timeline
Generic
MATHEW THOMAS

MATHEW THOMAS

Bangalore

Summary

Dynamic hub management and retail operations professional with 14 years of experience in enhancing operational efficiency and team performance. Proven track record in developing innovative marketing campaigns that significantly boost sales while prioritizing customer satisfaction. Expertise in leadership and problem-solving ensures exceptional customer experiences and robust team development. Career aspirations include further elevating operational strategies to drive sustainable growth.

Overview

15
15
years of professional experience

Work History

Hub Manager

FLIPKART
Bangalore
08.2018 - 12.2024
  • Manage all logistics activities across multiple facilities, such as warehouses, distribution centers, and transport hubs, ensuring the timely and efficient movement of goods.
  • Implement new technologies or process improvements to enhance workflow, automate repetitive tasks, and optimize performance.
  • Continuously analyze and improve logistics processes, from inventory management to transportation and delivery, to enhance efficiency, reduce delays, and improve service quality.
  • Administrative and finance-related functions, including managing petty cash, budgeting, and ensuring financial integrity within the hub.
  • Supervise and lead a team of logistics personnel, including supervisors, warehouse staff, and other operations teams. Ensure proper staffing levels to meet demand, and optimize workflows.
  • Provides coaching and mentoring to foster staff development, offering guidance, regular performance feedback, and motivation to enhance employee output, morale, and overall team effectiveness.
  • Ensure that logistics operations meet customer expectations for on-time, accurate, and safe deliveries, addressing any issues that impact customer satisfaction.
  • Ability to adapt to changing situations and manage crises effectively.

Store Manager

COTTONWORLD
Bangalore
03.2018 - 08.2018
  • Manage the inventory system of the store, place orders to restock the merchandise, and manage the outflow and inflow of the inventory by recording the day-to-day transactions.
  • Completes store operational requirements by scheduling and assigning employees, and following up on work results.
  • Involved in the recruitment, training, development, and overall orientation of the associates.
  • Analysis of all competitor activities, along with systematic reports, and discussion of actions with the management.
  • Maintain the visual merchandising standards based on the latest market trends.
  • Facilitate change management and prepare staff rosters for smooth operation.
  • Evaluate the performance of the sales team, and provide appropriate feedback to increase the sales target.

Co-Founder

Eminenceos (Drooling House)
Bangalore
01.2017 - 12.2017
  • Company Overview: A quick-service restaurant located in Bangalore, with a turnover of Rs. 1 lakh per month.
  • Drove restaurant sales and profitability through innovative and successful marketing campaigns.
  • Concept initiation and a moderate turnaround in the year 2017.
  • Quick Service Restaurant located in Bangalore.

Department Manager

Shoppers Stop Pvt Ltd
Bangalore
12.2012 - 05.2016
  • Ensure that all activities within the department run smoothly and efficiently. This includes managing the stock display, assisting customers, and ensuring that the department is adequately staffed.
  • Ensure that the department’s visual displays, such as product placements, signage, and promotional materials, follow Shoppers Stop’s guidelines to enhance the shopping experience, and maximize sales.
  • Monitor store operations, and be responsible for achieving sales targets for the store.
  • Control expenses within the department by managing inventory effectively, optimizing resource allocation, and reducing waste.
  • Manage and supervise a team of sales associates, floor staff, and possibly junior department supervisors. Ensure that staff members are performing their tasks effectively, and are motivated to meet departmental goals.
  • Gather customer feedback and sales insights to identify areas for improvement. Adjust strategies or offerings based on this input to improve customer satisfaction and sales performance.
  • Oversee stock levels in the department, ensuring proper stock rotation and replenishment to avoid stockouts or overstocking. Use sales data to forecast and manage inventory needs.
  • Coordinating with Buying and Merchandising teams, Brand Personnel, and Brand Managers about the sales and performance of a particular brand in order to improve efficiency.

Asst. Restaurant Manager

AU BON PAIN CAFÉ INDIA LTD (RPG Group)
Bangalore
06.2010 - 08.2012
  • Conduct daily inventory, cash, and stock reconciliation, and reporting.
  • Prepare the monthly P&L of the store, with an overall review of categorical business, and ensure the mission of bottlenecks.
  • Maintain food cost control and shrinkage.
  • Ensure staff management from recruiting to training and development.
  • Supervise the floor, and gain customer feedback and insight on the improvement of standards.
  • Working closely with the Marketing team to ensure that all digital and POS materials are updated as per the current campaign.
  • Planning and execution of special events.
  • Ensuring compliance with health and safety standards.
  • Management of all reports and analyses.

Education

Bachelor of Hotel Management -

M.S. Ramaiah College Of Hotel Management
Bangalore

Grade 12 -

M.S. Ramaiah College Of Art Science, Commerce, & Pre-University College
Bangalore

Grade 10 -

Kendriya Vidyalaya
Jalahalli, Bangalore

Skills

  • Leadership and team management
  • Operational planning and strategy formulation
  • Warehouse Lay-outing
  • Retail operations and supply chain management
  • Customer experience and loyalty programs
  • Problem Solving and Decision Making
  • Time management
  • Adaptability and flexibility
  • Communication
  • Business Planning
  • Logistics management
  • Staff development
  • Employee recruiting
  • Cost control
  • Employee training

Awards

  • Best Department Manager for the Year 2013 and 2016.
  • Best Visual Merchandise Manager for the Year 2014.
  • Best Team Category GOLY (Growth Over Last Year) for the Financial Year 2013-2014 of 27%.
  • Best Department manager for handling the stores PVT label brand.
  • Best Department Manager for the First Citizen Enrollment (Loyalty Card) for the year 2015 & 2016.
  • Represented School at National Level in Athletic (Sprint).

Training

  • 6 months Internship at The Taj Residency, Bangalore. (Front Office and F&B).
  • 3 months Internship at The Oberoi, Bangalore in the Food & Beverage dept.
  • Coordinator for events conducted by various event management companies such as Common colors, DNA & Show House.

Languages

  • English
  • Hindi
  • Malayalam
  • Kannada

Personal Information

  • Date of Birth: 10/22/85
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Accomplishments

  • Awarded Best Hub Manager recognition for outstanding contributions to process improvement, safety standards, and cost reduction.
  • Recognized as Employee of the Year for consistently exceeding performance targets and delivering high-impact results in operational management in Shopper's Stop for the Year 2013 and 2016.
  • Awarded as the best Visual merchandiser Manager for the Year 2014.
  • Awarded as the best Team Category for Growth Over Last Year.
  • Represented School and College at National Level in Athletics (Sprint).

Languages

English
First Language
Hindi
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1

References

References available upon request.

Timeline

Hub Manager

FLIPKART
08.2018 - 12.2024

Store Manager

COTTONWORLD
03.2018 - 08.2018

Co-Founder

Eminenceos (Drooling House)
01.2017 - 12.2017

Department Manager

Shoppers Stop Pvt Ltd
12.2012 - 05.2016

Asst. Restaurant Manager

AU BON PAIN CAFÉ INDIA LTD (RPG Group)
06.2010 - 08.2012

Bachelor of Hotel Management -

M.S. Ramaiah College Of Hotel Management

Grade 12 -

M.S. Ramaiah College Of Art Science, Commerce, & Pre-University College

Grade 10 -

Kendriya Vidyalaya

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