Mathew Abel John

• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Worked closely with organizational leadership to guide operational strategy.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Established departmental performance goals and provided feedback for underperforming areas.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Assisted in recruiting, hiring and training of team members.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and offer available solutions.
• Analyzed and interpreted customer requirements to develop engineering solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Monitored service staff performance and provided feedback for improvement.
• Negotiated with vendors to secure the best prices for parts and supplies.
• Analyzed service reports to identify areas of improvement.
• Maintained records of service transactions and customer feedback for future reference.
• Implemented strategies to increase customer service satisfaction ratings.
• Monitored inventory levels and placed orders to replenish stock.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Coordinated with other departments to maintain a streamlined and productive workflow.
• Hired, trained and supervised a team of service staff members to meet business goals.
• Resolved customer complaints in a professional and timely manner.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Pursued revenue development strategies to keep the department aligned with sales and profit targets.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained a professional demeanour by staying calm when addressing unhappy or angry customers.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

Assembling of Electronic Trivector meters.

Calibration of single-phase and three-phase electronic Trivector meters.

Trained in the programming of Microcontrollers, Inspection, Testing, Soldering, De-soldering, Calibration of Electronic equipment/instruments and debugging of problematic meters, etc.

• Successfully completed 15 days Orientation Programme in the area of Electronics at SJCE – STEP (Science & Technology Entrepreneurs Park) Mysore from 13th Nov 03 to 30th Nov 03.