Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
Generic

Matilda Tuese

5009 Turtle Creek Ct. Apt.01 Indianapolis

Summary

Positive attitude and genuine interest in helping others. Thrives in a customer-focused environment. Quickly learns company products and services for accurate and efficient customer support. Utilizes and develops communication and problem-solving skills. Proven track record of managing and resolving customer inquiries efficiently. Seeks to leverage skills to enhance team performance and customer satisfaction. Experienced in handling customer interactions and resolving issues promptly. Builds strong customer relationships through communication and empathy. Demonstrates commitment to maintaining high customer satisfaction and fostering loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

GAT Airline Ground Support
10.2022 - 03.2024
  • Check-in passengers for their flight at the counter, or on the kiosk
  • Ability to interact effectively, and in a supportive manner with persons of all backgrounds
  • Sustain excellent patient interactions using clear communication and problem solving for their lost, canceled, delayed flights
  • Assist parents with completions of their children's flight, ensuring all items are signed, and documents are provided
  • Always keep an eye on the unaccompanied minor and never lose of them until they are seated in the plane with the flight attendant
  • Maintain confidentiality of sensitive passengers' information at all times
  • Communicate effectively to supervisors and manager regarding passengers that are under the influence
  • Ensure reception area and break room are clean and tidy
  • Perform other duties as assigned

Intern

American Samoa Community College
02.2021 - 05.2021
  • Company Overview: American Samoa Community College (ASCC) Business Office had this program where they let students work in the field that they're interested in, if not assign them to job that they are currently studying (majoring) in
  • Organize files; sort them out by names and date
  • Pulling and preparing checks for students and teachers (Professors.)
  • Have the president and Vice President sign all the needed documents as well as the checks
  • Good eyesight is very much appreciated to point out mistakes then correct them
  • Tidy up the storage room to store all the latest inventory in, as well as the new ones when done with
  • Reprint destroyed receipt, then put them away
  • Must not share information to other students (friends) as well as family, including teachers
  • Must not discuss your job with anyone that does not work in the business office
  • Must know English
  • Dress code is a must
  • American Samoa Community College (ASCC) Business Office had this program where they let students work in the field that they're interested in, if not assign them to job that they are currently studying (majoring) in

Warehouse Worker

Talofa inc.
11.2020 - 12.2020
  • Company Overview: In addition to selling food, supplies, and beverages, Talofa Inc
  • Also sells auto components
  • I began by initially noting down orders from our valued clients (shop/store owners) before preparing them
  • Following up on orders
  • A few weeks later, I was sent to the office to assist clients with their vehicles
  • If we don't already have it in our warehouse, I determine which part they require and place a order
  • I still have to process numerous supplies and materials because we had two bosses (a married pair)
  • Making inventory preparations and keeping the office and warehouse tidy
  • In addition to selling food, supplies, and beverages, Talofa Inc
  • Also sells auto components
  • Tidy up warehouse before open
  • Greet customers politely with a smile when they walk in
  • Good listening skills
  • Detail oriented in writing orders
  • Be able to multitask
  • If we ran out of stocks/materials, list them down, then hand it over to the boss
  • Be able to work while staying on your feet
  • Always be presentable but still be able to move (run) around
  • Basic computer skills
  • Be able to communicate with customers

Education

High school diploma -

Tafuna High School
06.2019

Skills

  • Organizational skills
  • Communication skills
  • Self-control
  • Nonjudgmental
  • Adaptable
  • Bilingual
  • Good listening skills
  • Customer service
  • Computer skills
  • Typing
  • Detail oriented
  • Sales
  • Active listener
  • Interpersonal skills
  • Problem solving skills
  • Cash handling
  • Customer support
  • Passenger check-in
  • File organization

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Personal Information

Willing To Relocate: Anywhere

Languages

English
Professional Working
Samoan
Full Professional

Timeline

Customer Service Representative

GAT Airline Ground Support
10.2022 - 03.2024

Intern

American Samoa Community College
02.2021 - 05.2021

Warehouse Worker

Talofa inc.
11.2020 - 12.2020

High school diploma -

Tafuna High School

Similar Profiles

CREATE PROFILE
Matilda Tuese