Matin Multani

HDFC BANK LTD

THANGADH

10.2022 - Current

Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
Maintained accurate records of customer interactions and transactions in CRM system.
Maintained accurate records of customer interactions, transactions, comments and complaints.
Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Maintained up-to-date knowledge of product lines, pricing plans, warranties.
Developed and maintained relationships with customers to ensure their satisfaction.
Kept customer and system account information accurate and current to support timely resolutions for concerns.
Followed up on customer interactions, ensuring complete satisfaction with resolutions.
Developed customer satisfaction goals and coordinated with the team to meet them on a consistent basis.
Maintained high satisfaction score by consistently resolving first-call issues.
Collaborated with the sales team to identify and grow opportunities within the territory.
Resolved customer issues and queries promptly, achieving an exemplary average resolution time.
Adapted communication style to match customer needs, ensuring effective and empathetic customer interactions.
Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
Negotiated with customers, resolving disputes and maintaining positive relationships.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.