MATIN SHAIKH
MUMBAI
Summary
As a passionate Store Manager with over 15 years of proven success in the retail industry, I am eager to bring my expertise in operations, team building, and customer service to an innovative company. I am committed to driving profitability while fostering a collaborative environment that enhances staff satisfaction. My steadfast commitment to delivering high levels of operational effectiveness to result in premium customer experience has been complimented by my strengths in strategically rotating displays and ensuring inventory control. Your company's vision aligns with my professional goals, which is why I am highly motivated to make significant contributions to your team and uphold your dedication to excellence.
Overview
15
15
years of professional experience
Work History
Store Manager
Spar Hypermarket
Riyadh, Saudi Arabia
11.2022 - 11.2023
- Devloped and executed a customer engagement strategy that resulted in a 25% increase customer satisfaction scores and 15% increase in a repeat business.
- Creating a plan to meet company goals, objectives & attaining sales targets.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions. Implemented visual merchandising strategy that resulted 10% increase in sales and 5% increase in average transaction value.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail. Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Dispatch Lead
Swiggy Scootsy Logistics LTD
Mumbai, India
12.2021 - 11.2022
- Total 80+ Vehicles we are dispatching everyday to the Dark stores.
- Almost 3,00,000 qty we are dispatching from the FMCG ambient & Cold warehouses.
- Dealing with Transporters, Co-ordination with the Control tower team in head office for daily/weekly dispatch plan as per targets.
- All official record and data maintain using MS-Word, Excel & Goggle Sheets.
- Tracking through GPS & follow up of transporters payment with Account department.
- Taking follow-up with All Dark stores about Shortages & damages in The shipment delivery.
- Making sure that we are shipping the 100% fulfillment of our daily Orders.
- Taking follow-up with Central fulfillment team about daily orders Allocations.
- Managing 30 Field Executive team, who are doing the daily audit of All vehicles at the dark stores.
Store Manager
Red Tag BMA International
Salalah, Oman
01.2020 - 10.2021
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Approved regular payroll submissions for employees.
- Inspected merchandise for quality and arranged proper display location on floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular store audits to verify compliance with company policies.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Completed point of sale opening and closing procedures.
- Implemented sales strategies to generate leads and maximize profit margins.
Department Manager
Metro Cash And Carry
India, Nasik
06.2018 - 07.2019
- Taking Care of Replenishment & Reordering dept of 100000 Sqft Wholesale Store. Leading team of 25 staff. 20 staff are working in second & night shifts for replenishment & customer service & 5 staffs are working for Store orders, shelf labels, promo activities of store.
- Raising Purchase order's of high value with General Managers Approval. & making sure that this stocks sales in allign already.
- Meeting with suppliers about stock orders, RTV, On time delivery.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Organized records of vehicles, schedules and completed orders.
- Monitored inventory levels to confirm compliance with company policy.
- Established re-order points and monitored supplier performance.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Section Supervisor
Hyper Panda
Jeddah, Saudi Arabia
04.2012 - 01.2017
- Handling FMCG Dept of 15000 SQFT area with 15 Staff.
- Conduct perpetual inventory for accurate stock levels in the system.
- Organizing 3 shifts for better department operations.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Supervised associate by providing direction and instructions for stocking shelves, rotating stock after receiving the new delivery.
Sales Supervisor
More Mega Store Aditya Birla Group
Nasik, India
12.2010 - 02.2012
- Merchandise the stocks on floor as per planogram & company SOP guidelines
- Handling Apparels & Footwear dept.
- Manage team of 20 Employees, Overseeing training, Professional growth of employees
- Offered advice and assistance to customers.
- Trained staff on operating procedures and company services.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coached sales associates on product knowledge by using wide variety of training tools.
Fashion Assistant
Pantaloons Retail India Pvt Ltd
Nasik, India
04.2009 - 12.2010
- Greeted customers, identified needs and provided product advice.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Dressed mannequins and Answered customer questions about products and services, helped locate merchandise, and promoted key items. Managed store closing and restocked shelves.
- Helped customers complete purchases locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Folded and arranged merchandise in attractive displays to drive sales, Stocked merchandise, clearly labeling items, and arranging according to size and color.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
- Work closely with Department manager to solve problems and handle customer concerns.
Education
Bachelor Of Arts - Art History
Mumbai University
03.2018
Skills
- Inventory Management
- Customer Service Management
- Stock Rotation
- Merchandise Display
- Sales Tracking & Reporting
- Leadership
- Training and mentoring
- Task Prioritization
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Reliability
- Organizational Skills
- Adaptability and Flexibility
Accomplishments
- Successfully increased the store's efficiency by effectively managing inventory control, cash control, and store opening and closing procedures at Spar Hypermarket.
Languages
English
Hindi
Arabic
Marathi
Personal Information
- Passport Number: R0795480
- Date of Birth: 05/15/1987
Hobbies and Interests
- Reading about evolving trends in Retail Industry
- Mentoring junior staff
- Cooking, Travelling
- Outdoor Games. (Cricket, Volleyball)
Timeline
Store Manager
Spar Hypermarket
11.2022 - 11.2023
Dispatch Lead
Swiggy Scootsy Logistics LTD
12.2021 - 11.2022
Store Manager
Red Tag BMA International
01.2020 - 10.2021
Department Manager
Metro Cash And Carry
06.2018 - 07.2019
Section Supervisor
Hyper Panda
04.2012 - 01.2017
Sales Supervisor
More Mega Store Aditya Birla Group
12.2010 - 02.2012
Fashion Assistant
Pantaloons Retail India Pvt Ltd
04.2009 - 12.2010
Bachelor Of Arts - Art History
Mumbai University