Matthew Peterson
Griffith
Summary
Demonstrated ability to identify areas for improvement within processes and procedures, leading to enhanced operational efficiency. Engaged in proactive outreach through cold calling to introduce company offerings, contributing to the development of effective sales strategies and target setting for various accounts. Established and maintained strong client relationships, resulting in increased sales revenue and customer satisfaction through dedicated follow-up support. Collaborated with cross-functional teams to resolve complex customer issues, ensuring alignment with customer needs and preferences.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Victra Verizon Wireless
Schererville
01.2024 - Current
- Identified areas of improvement within existing processes and procedures.
- Performed cold calls to prospective customers to introduce company offerings.
- Assisted in developing sales strategies and setting targets for different accounts.
- Analyzed customer needs and preferences to recommend appropriate products.
- Developed and maintained relationships with clients to increase sales revenue.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Generated leads through cold calling, networking, and referrals.
- Participated in regular training sessions on new products, services, and industry trends.
Customer Service Representative
The UPS Store Inc.
Highland
02.2021 - 12.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
Shift Leader
Culver's Restaurant
Highland
01.2018 - 01.2021
- Monitored employee performance and provided feedback for improvement.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Monitored inventory levels and ordered supplies as needed.
Education
Some College (No Degree) - Buisness Management
Andersin University
Anderson, INSkills
- Sales strategies
- Customer relationship management
- Sales analysis
- Product knowledge
- Cold calling
- Negotiation skills
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Product and service sales
References
References available upon request.
Timeline
Sales Consultant
Victra Verizon Wireless
01.2024 - Current
Customer Service Representative
The UPS Store Inc.
02.2021 - 12.2023
Shift Leader
Culver's Restaurant
01.2018 - 01.2021
Some College (No Degree) - Buisness Management
Andersin University