Matthew Abarca
Hammond
Summary
Adaptable professional with a versatile background in food and beverage service. Known for exceptional communication and problem resolution skills, contributing to a positive guest experience and effective team collaboration.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Barback
Visions Odeum and Events
Chicago
2025.12 - Current
- Stocked bar shelves with supplies and maintained inventory levels.
- Supported event setup by arranging furniture and decorations as needed.
- Successfully managed multiple tasks simultaneously while providing quality service.
Shift Leader
Starbucks
Chicago
2025.03 - 2025.10
- Directed shift operations, ensuring adherence to company standards in customer service and product quality while maintaining operational efficiency.
- Trained and mentored new team members in protocol adherence, communication, and problem-solving under pressure.
- Managed cash handling and inventory tracking alongside compliance procedures, demonstrating attention to detail and accountability.
Server
The Red Door Lounge
La Porte
2024.05 - 2025.01
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers on menu items and service procedures.
Education
High School Diploma -
Instituto Justice And Leadership Academy
Chicago, IL2020-06
Skills
- Communication skills
- Problem resolution
- Customer service
- Liquor, wine, and food service
- Menu presentation
- Upselling techniques
- Conflict management
Certification
- Food Handler Certificate
- Alcohol & Tobacco Commission Permit
Timeline
Barback
Visions Odeum and Events
2025.12 - Current
Shift Leader
Starbucks
2025.03 - 2025.10
Server
The Red Door Lounge
2024.05 - 2025.01
High School Diploma -
Instituto Justice And Leadership Academy