Matthew Ash
Scottsburg
Summary
With over 10 years of sales experience and 5 years of managerial experience, I have a proven track record of success. My 2 years of multi-unit management experience enabled me to excel in fast-paced environments. Since joining Spectrum in 2019 as a Store Sales Specialist, I consistently exceeded sales goals month after month, resulting in quick promotions. I was recognized for taking on challenging assignments and being a reliable hard worker. As a store manager, my focus was on developing a well-trained team and assuming additional responsibilities within the region. This included traveling to leaderless or underperforming stores and implementing new sales strategies. Through my efforts, I transformed an average performing store into one of the top 3 stores out of 46 in the region. This achievement led to my rapid promotion to Territory Manager, where I continue to drive performance and assist stores in achieving excellence month after month.
Overview
12
12
years of professional experience
Work History
Territory Sales Manager
Spectrum
08.2023 - Current
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved escalated customer issues to ensure satisfaction and retention.
- Managed inventory levels and ensured adherence to operational standards to optimize sales performance.
- Enforced and supervised adherence to cash management policies.
- Collaborated with Human Resources to investigate employee policy violations.
- Ensured compliance with company policies and procedures to maintain operational standards.
Store Manager
Spectrum
09.2019 - 08.2023
- Oversaw daily operations of regular sales staff, supervising inventory and register duties and observing customer interactions to provide feedback on performance.
- Assisted floor sales staff in dealing with stubborn or difficult customers, resolving conflicts and implementing sales strategies to win business.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Arranged new merchandise and move overstock items.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Traveled to other stores to assist in opening new locations and training new employees
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Sales Associate/Supervisor
Sprint Corp.
09.2018 - 09.2019
- Provided every customer with professional and polite support for sales and service needs.
- Worked with off-site locations, including vendors and other stores, to promote business.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Answered questions and resolved issues by explaining current promotions and store policies.
- Counted cash, made change to keep organized and balanced cash register drawer.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stayed up to date on store promotions, payment policies and security practices.
Assistant Manager/ Business Account Manager
Spring Mobile At&t
11.2014 - 08.2018
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Processed all sales transactions accurately and in a timely fashion.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Received and processed cash and credit payments for in-store purchases.
- Processed shipments and maintained organized stock shelves.
- Maintained friendly and professional customer interactions.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Cold Call Businesses to update them with current business promotions
Manager
Target Mobile
06.2013 - 11.2014
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Created Schedule for Employees
- Checked in inventory on a daily basis
- merchandising resets
- monthly district calls to discuss monthly goals
- Handled Returns and Exchanges
Education
Apollo High School
Owensboro, KYSkills
- Operations management
- Training and development
- Time management skills
- Cold Calling
- Sales
- Management
- Customer Service
- Retail merchandising expertise
- Sales expertise
- Accurate money handling
- Excellent communication skills
- Ability to mediate disputes
- Reliable and punctual
- Merchandising knowledge
Additional Information
Willing to relocate
Timeline
Territory Sales Manager
Spectrum
08.2023 - Current
Store Manager
Spectrum
09.2019 - 08.2023
Sales Associate/Supervisor
Sprint Corp.
09.2018 - 09.2019
Assistant Manager/ Business Account Manager
Spring Mobile At&t
11.2014 - 08.2018
Manager
Target Mobile
06.2013 - 11.2014
Apollo High School