Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Matthew Ash

Scottsburg

Summary

With over 10 years of sales experience and 5 years of managerial experience, I have a proven track record of success. My 2 years of multi-unit management experience enabled me to excel in fast-paced environments. Since joining Spectrum in 2019 as a Store Sales Specialist, I consistently exceeded sales goals month after month, resulting in quick promotions. I was recognized for taking on challenging assignments and being a reliable hard worker. As a store manager, my focus was on developing a well-trained team and assuming additional responsibilities within the region. This included traveling to leaderless or underperforming stores and implementing new sales strategies. Through my efforts, I transformed an average performing store into one of the top 3 stores out of 46 in the region. This achievement led to my rapid promotion to Territory Manager, where I continue to drive performance and assist stores in achieving excellence month after month.

Overview

12
12
years of professional experience

Work History

Territory Sales Manager

Spectrum
08.2023 - Current
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
  • Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
  • Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Resolved escalated customer issues to ensure satisfaction and retention.
  • Managed inventory levels and ensured adherence to operational standards to optimize sales performance.
  • Enforced and supervised adherence to cash management policies.
  • Collaborated with Human Resources to investigate employee policy violations.
  • Ensured compliance with company policies and procedures to maintain operational standards.

Store Manager

Spectrum
09.2019 - 08.2023
  • Oversaw daily operations of regular sales staff, supervising inventory and register duties and observing customer interactions to provide feedback on performance.
  • Assisted floor sales staff in dealing with stubborn or difficult customers, resolving conflicts and implementing sales strategies to win business.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Arranged new merchandise and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Traveled to other stores to assist in opening new locations and training new employees
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Sales Associate/Supervisor

Sprint Corp.
09.2018 - 09.2019
  • Provided every customer with professional and polite support for sales and service needs.
  • Worked with off-site locations, including vendors and other stores, to promote business.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Answered questions and resolved issues by explaining current promotions and store policies.
  • Counted cash, made change to keep organized and balanced cash register drawer.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stayed up to date on store promotions, payment policies and security practices.

Assistant Manager/ Business Account Manager

Spring Mobile At&t
11.2014 - 08.2018
  • Efficiently addressed customer issues to ensure quick and successful resolution.
  • Processed all sales transactions accurately and in a timely fashion.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Received and processed cash and credit payments for in-store purchases.
  • Processed shipments and maintained organized stock shelves.
  • Maintained friendly and professional customer interactions.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Cold Call Businesses to update them with current business promotions

Manager

Target Mobile
06.2013 - 11.2014
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Created Schedule for Employees
  • Checked in inventory on a daily basis
  • merchandising resets
  • monthly district calls to discuss monthly goals
  • Handled Returns and Exchanges


Education

Apollo High School
Owensboro, KY

Skills

  • Operations management
  • Training and development
  • Time management skills
  • Cold Calling
  • Sales
  • Management
  • Customer Service
  • Retail merchandising expertise
  • Sales expertise
  • Accurate money handling
  • Excellent communication skills
  • Ability to mediate disputes
  • Reliable and punctual
  • Merchandising knowledge

References

-Joseph Berry (Best Buy Geek squad technician)

(270)-240-7780

-Lauritz Courtzey

(219)-617-6302

-Kevin Ellis (At&t store manger)

(270)-604-1443

-Brandon Eaton (Clearwater At&t store manager)

(417)-598-2586

-Cody Spinks (Loan Processor)

(270)-314-6743

-Jordan Guyette (Sprint Cell technician)

(719)-492-1473

Additional Information

Willing to relocate

Timeline

Territory Sales Manager

Spectrum
08.2023 - Current

Store Manager

Spectrum
09.2019 - 08.2023

Sales Associate/Supervisor

Sprint Corp.
09.2018 - 09.2019

Assistant Manager/ Business Account Manager

Spring Mobile At&t
11.2014 - 08.2018

Manager

Target Mobile
06.2013 - 11.2014

Apollo High School

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Matthew Ash