Matthew Collard
New Albany,IN
Overview
12
12
years of professional experience
Work History
P&D Driver
Estes Express Lines
01.2024 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Service Representative-Medical Courier
LabCorp
03.2023 - 12.2023
- Receiving medical items and understanding instructions from the healthcare facility
- Ensuring that medical items are securely stored in the delivery vehicle
- Ensuring that the documentation corresponds to each item
- Ensuring that all documentation is credible and accurate
- Mapping out a route to the destination, considering traffic and mileage
- Ensuring the punctual collection and delivery of medical items from the healthcare facility
- Ensuring that recipients sign delivery receipts and designations are verified
- Ensuring the safety of each item delivered
- Logging mileage and maintenance information in the company logbook
- Accurately counting and taking inventory of medical items to be collected or delivered
- Performing all duties within HIPAA regulations
Vehicle Transportation-Home Delivery
Carmax Fleet
10.2022 - 03.2023
- Operator of a two vehicle hauler with air brakes
- Maintaining a clean MVR and possessing a DOT medical card
- Work closely with inventory personal, fleet management, and front facing with our customers on a daily basis
- Safety is my number one priority to avoid accidents and delays in deliveries
- Problem solver by planning for the unforeseen traffic and weather delays
- Marinating and record keeping BOLs, following DOT regulations, and promptly ensuring safe transportation measures
- Carmax laid off the majority of their Home Delivery drivers back in March due to lack of demand
- My hours were reduced thus forcing me to look for employment elsewhere
Customer Advocate
Carvana LLC
08.2020 - 09.2022
- Documented customer concerns and ensure their vehicle was with company standards condition before delivery
- Processed and documented titles and registrations for various states for the customers
- Coordinated with my team to oversee special requests made by our customers
- This included requests such as vehicle repairs or defects to ensure a hassle free car buying experience
- Utilized programs such as Salesforce, Workday, and Slack to track paperwork
- This was ensure that any issues that arose were tackled in a timely manner to prevent delays on registrations and transportation of vehicles
- Maintained a clean MVR record and DOT medical card
- Maintains a safe driving record and adhering to rules of the road
- I would travel all over KY and Southern, IN for customer deliveries
- Usually around 1000 miles weekly
EMT-B Intern
LMEMS
01.2019 - 05.2020
- Maintained 'level headedness' and efficiency in high pressure situations
- Communicated with my patients to gather information and medical history
- Collaborated with medical professionals to communicate patient needs with accuracy and urgency
- Average response to over ten calls a day
- Performed basic BLS for our patients while partnering with A-EMT and paramedics for first patient contact
Account Route Sales
Red Bull Distribution
02.2018 - 01.2019
- Developed and executed effective business strategies and sales initiatives
- Successfully promoted and marketed Red Bull, surpassing competitors such as Coca Cola, PepsiCo, and other energy drink companies
- Prospected and acquired new business opportunities by actively engaging with customers and utilizing creative and innovative approaches
- Cultivated strong relationships with local small businesses, resulting in mutually beneficial partnerships and successful quarters
- Demonstrated exceptional negotiation and persuasion skills, leading to the closure of lucrative sales deals
- Utilized data analysis to track previous year's sales, make accurate projections, and offer enticing discounts for bulk orders and prime shelf space in coolers
Ramp 9/11
UPS
07.2013 - 12.2017
- Working at UPS was seasonal work
- I mainly worked for them during 'summer break' while home from college
- Operated various types of equipment, including conveyor belts, tugs, lifts, and aircraft equipment, with a strong emphasis on safety
- Efficiently tracked and maneuvered freight using detailed logs
- Demonstrated exceptional teamwork skills, fostering comradery with crew members during high-stress periods and peak seasons
- Ensured timely delivery of packages and goods by meeting customers' estimated time of departure (ETD)
Education
Automotive Technology- ASE
SKYCTC
Bowling Green, KY05.2018
Business Administration
Western Kentucky University
Bowling Green, KY05.2016
High School - undefined
Fairdale High School
Louisville, KY06.2013
Skills
- BLS/CPR certified
- Customer service expertise & effective communication skills
- Ability to adapt to any situation that may arise
- Problem solving & conflict resolution
- Route planning expertise
- Liftgate and straight truck operator
- Defensive driving, safe driving practices, & accident prevention rewards
- Following the motto: If you're not 15 minutes early; you're late
Timeline
P&D Driver
Estes Express Lines
01.2024 - Current
Service Representative-Medical Courier
LabCorp
03.2023 - 12.2023
Vehicle Transportation-Home Delivery
Carmax Fleet
10.2022 - 03.2023
Customer Advocate
Carvana LLC
08.2020 - 09.2022
EMT-B Intern
LMEMS
01.2019 - 05.2020
Account Route Sales
Red Bull Distribution
02.2018 - 01.2019
Ramp 9/11
UPS
07.2013 - 12.2017
High School - undefined
Fairdale High School
Automotive Technology- ASE
SKYCTC
Business Administration
Western Kentucky University
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