Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Matthew Copeland

Indianapolis

Summary

Dynamic professional with a proven track record at Dominos Pizza Inc., excelling in route optimization and customer service. Skilled in vehicle maintenance and safety compliance, I effectively led teams to ensure timely deliveries and resolved customer inquiries with enthusiasm. Committed to enhancing operational efficiency and fostering positive client relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager/Delivery Driver

Dominos Pizza Inc.
Indianapolis
06.2022 - 02.2023
  • Performed basic repairs on vehicles when needed such as changing tires, replacing lights and bulbs.
  • Verified accuracy of invoices against items loaded for delivery.
  • Loaded and unloaded items from delivery vehicles as necessary.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Ensured compliance with safety regulations, traffic laws, and company policies.
  • Assigned delivery routes and ensured timely arrival of goods.
  • Organized cargo for safe transport according to established procedures.
  • Updated logbooks accurately throughout each trip including fuel consumption, mileage, rest stops taken.
  • Managed inventory of all products being delivered.
  • Operated GPS navigation systems to determine most efficient routes.
  • Resolved customer complaints in a professional manner.

Cavalry Scout (19D)

United States Army
Fort Hood
07.2019 - 03.2022
  • Led dismounted patrols into potentially hostile territory to gather information about enemy activities or locations.
  • Monitored enemy movements on the battlefield using binoculars, night vision devices, and other observation equipment.
  • Maintained communication with other units through radio transmissions or visual signals.
  • Determined firing solutions utilizing topographical maps and digital navigation aids.
  • Directed artillery fire onto predetermined targets based upon battlefield conditions and mission objectives.
  • Assisted in constructing defensive positions such as foxholes and trenches.
  • Performed maintenance on vehicles and weapons systems to ensure proper operation during missions.
  • Analyzed threat assessments provided by higher headquarters to develop countermeasures against possible adversaries.
  • Observed hostile activity from concealed positions to provide early warning of potential threats.
  • Inspected terrain before advancing friendly forces to identify potential hazards or obstacles.
  • Conducted reconnaissance operations to identify and report enemy locations, strengths, and weaknesses.
  • Conducted route reconnaissance to determine safe passage for friendly forces.
  • Relayed information using advanced onboard communications devices.

Admissions Clerk

Roller Cave
Indianapolis
02.2017 - 05.2019
  • Resolved customer complaints in a friendly, professional manner.
  • Operated cash register, processed payments and issued receipts for purchases.
  • Balanced daily register receipts with sales totals at end of shift.
  • Assessed inventory levels regularly to ensure adequate supplies were available.
  • Adhered to all safety regulations when handling money or operating equipment.
  • Stocked shelves with merchandise and ensured displays were attractive and inviting.
  • Verified that prices on merchandise matched those listed on registers.
  • Provided excellent customer service by actively listening to customer needs.
  • Cleaned work area before leaving each day per established protocols.
  • Arranged window displays, signs, price tags and other promotional materials accurately.
  • Greeted customers warmly and responded to inquiries in a timely manner.
  • Ensured proper security measures were taken when handling large sums of money.

Education

High School Diploma -

Warren Central High School
Indianapolis, IN
06-2019

Bachelor of Science - Criminal Justice

Indiana University, Purdue University Indianapolis
Indianapolis, IN

Skills

  • Route optimization
  • Vehicle maintenance
  • Safety compliance
  • Inventory management
  • Customer service
  • Team leadership

Certification

  • Secret Security Clearence

Websites

Timeline

Manager/Delivery Driver

Dominos Pizza Inc.
06.2022 - 02.2023

Cavalry Scout (19D)

United States Army
07.2019 - 03.2022

Admissions Clerk

Roller Cave
02.2017 - 05.2019

High School Diploma -

Warren Central High School

Bachelor of Science - Criminal Justice

Indiana University, Purdue University Indianapolis

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Matthew Copeland