Matthew Fullenwider
New Market
Summary
Experienced Level 2 Technician with a strong focus on training new staff and improving operational efficiency. Skilled in effective communication and documentation, contributing to streamlined troubleshooting and workflow processes that enhance team performance.
Overview
17
17
years of professional experience
Work History
Level 2 Technician
Walmart Optical Lab 9065
Crawfordsville
03.2009 - Current
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Assisted in troubleshooting technical issues with machinery.
- Documented repair processes and streamlined procedures for future technical support actions, enhancing team efficiency.
- Monitored service requests to ensure timely and satisfactory completion, contributing to high customer satisfaction ratings.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Trained new technicians on safety protocols and procedures.
- Adhered to company standards for safety and cleanliness in the lab.
- Assisted in developing system documentation and training materials for users, improving onboarding and user understanding.
- Communicated effectively with staff to address workflow challenges.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained positive working relationship with fellow staff and management.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Contributed to team meetings focused on project progress.
- Conducted workflow analysis, space design or cost comparison analysis.
Education
High School Diploma -
South Montgomery High School
New Market, IN05-1994
Skills
- Training new technicians
- System documentation
- Troubleshooting techniques
- Hardware installation
- Customer relationship management
- Workflow analysis
- Equipment maintenance
- Issue resolution
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- De-escalation
- Project coordination
- Asset management
- Project management
- Advanced troubleshooting
- Incident management
- Troubleshooting
- Hardware upgrades
- Continuous improvement
- Decision-making
- Technical documentation
Affiliations
- Former Volunteer Firefighter with Waveland Community Volunteer fire department. Current Security team leader at Whitesville Christian Church.
Timeline
Level 2 Technician
Walmart Optical Lab 9065
03.2009 - Current
High School Diploma -
South Montgomery High School