Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Languages
Timeline
Generic
Maulik Kapadia

Maulik Kapadia

Mumbai

Summary

I am currently aiming to work in a challenging and growth oriented environment where I can use my project management and technical skill sets for both mutual and business growth

Overview

22
22
years of professional experience

Work History

Manager Infrastructure

Crimson Interactive Pvt.Ltd
01.2019 - Current
  • As the lead IT Infrastructure Manager, my responsibilities encompass the efficient management and maintenance of the enterprise network infrastructure, encompassing Offshore offices, datacenters, network, and servers
  • I am actively involved in the execution of IT Infrastructure projects, ensuring their successful rollout
  • Key areas under my supervision include the installation and management of Routers, Firewalls, and Switches, WIFI AP’s, as well as the establishment and oversight of VMware virtual environments
  • Moreover, I skillfully handle the installation and management of AWS cloud environments, ensuring seamless integration into our operations
  • Furthermore, I play a crucial role in aligning technology investments and services with the organization's goals, understanding business requirements and prioritizing appropriate solutions accordingly
  • As part of my duties, I am entrusted with the management of Sophos Antivirus, DLP, and Web Security solutions, safeguarding the network and data from potential threats
  • I also oversee internal and external ISO audits, ensuring full compliance with established guidelines
  • A major aspect of my role involves closely monitoring and load balancing critical infrastructure, both in local and remote data centers
  • I efficiently manage DC & ADC servers, effectively handling user creation, management, and rights assignment through group policy
  • To ensure seamless communication and data management, I oversee the management of all user mailboxes through Microsoft Office 365 and Zimbra email systems
  • Additionally, I conduct Vulnerability Assessment and Penetration Testing (VAPT) of all network and server devices, employing the Nessus application and coordinating with external vendors
  • With a keen focus on data security, I manage backups through cloud solutions, safeguarding critical information from potential loss
  • My leadership extends to a team of seven engineers, providing them with 3rd level support for efficient helpdesk services
  • In line with emerging technologies, I consistently propose innovative security solutions to management, ensuring our systems remain resilient to new threats
  • Compliance remains a top priority, and I diligently ensure that all software adheres to audit requirements at all times
  • To bolster our IT environment, I maintain strong relationships with multiple vendors, relying on their support for various aspects of our operations
  • Responsible for overseeing and ensuring the renewal of IT infrastructure services
  • Ensuring the domain and SSL renewal on timely basis.

Network, Delivery Lead

HPE / DXC
01.2016 - 10.2018
  • Delivery Lead (Site Godrej)
  • Chief Responsibilities as Network
  • Manage the overall Technology operations for Godrej Including 28 Domestic & International Location and DR Sites
  • Managing Security Such as Checkpoint Firewall, Fortigate Firewall
  • Conducting Quarterly Network and security audit within the organization
  • Performed as a Project Lead or Technical Resource to multiple Concurrent technical projects
  • Worked with internal and external parties to organize the various components needed to initiate, run and conclude major projects
  • Analyzed metrics for service requests and incidents to identify problem trends and adjusted training/support of technical staff accordingly, meeting 100% of service level agreement (SLA) compliance
  • Defining a baseline for performance measurement.

Network Delivery Lead

HPE
03.2015 - 12.2015

Assistant Manager, Network Engineer

Epicenter Technologies Pvt. Ltd
12.2005 - 03.2014
  • Manage the overall Technology operations for the shift assigned9 hrs
  • Ensure problem/s and call Management as per processes
  • Adherence to ISO and COPC processes
  • Ensure all Maintenance of Network Center, Data Center as per Standards
  • Provide staff with performance feedback and planning guidance
  • Perform Technology performance analysis and provide recommendations to Production Support Manager
  • Ensure all critical issues which affect business are Escalated to Management
  • Chief Responsibilities as Sr
  • Design, Implement new Technologies
  • Optimization and Expansion of existing Projects
  • Responsible for drawing and Maintenance of Business Continuity Plan
  • Develop standards and practices to support Operations and clients
  • Ensure all related documentation is in place and updated
  • Project Management (Handling customer, Co-ordination with customer)
  • Vendor performance management
  • Creating Policies and NATTING on Juniper Firewall
  • Updating the DIP and Screen OS of Juniper Firewall
  • Chief Responsibilities as Network engineer
  • Data Security Implementation and Support
  • Internet/IPLC/MPLS firewall, Proxy Implementation, Management and Support
  • Cabling Plant Management
  • Fast Ethernet/Gigabit, VLAN Management, Performance, Support and Problem Analysis
  • Router Configuration, Internet Traffic Performance Support and Problem Analysis
  • Network Performance tuning and Optimization
  • TCP/IP Network Implementation and Support
  • Ensure all Security Majors are in Place as per BPRMS Policy
  • Maintain and Implements network Policies, Standards, Procedures, Documentation and Guidelines.

Network Engineer

11.2004 - 11.2005

Wipro InfoTech
03.2003 - 11.2005

Network Management Engineer

01.2004 - 10.2004

System Administrator

03.2003 - 12.2003

Customer Support Engineer

Mastek Ltd
07.2002 - 02.2003
  • Handling the installation of Windows 2000 Advance Sever on latest Dell range of Servers
  • Giving Online Support to Users from Mastek Onsite such as UK and US
  • Managing PC Hardware/Laptops/HP, IBM, DELL Servers; Backup Technologies—Tapes/ NAS Storage, data
  • Co-coordinating testing/ implementing the security patches for Win Vista/ Windows 2000 / XP clients daily.

Chief

Cisco
  • Managing WAN consisting of over 500+ locations overall India, comprising, 1600, 1700, 2600, 3600 Series Routers.400+ Leased line Locations, 95+ ISDN locations and 100+ VSAT
  • Maintaining 97% uptime commitment along with configuring, monitoring and troubleshooting 1600, 1700, 2500, 2600 & 3600 series Routers
  • Configuring 1500 series and 1900 series switches
  • Maintaining and Configuring Backup ISDN dialing & Vsat locations connectivity and Vsat connectivity
  • Conducting the maintenance of Leased Lines and Commissioning of New Leased Lines
  • Generating daily downtime reports through Whats UP Gold.

Education

B.E - Computer Engineering

Pune University
01.2002

Diploma - Computer Engineering

Pune University
01.2000

Skills

  • Project Management
  • Project Initiation, planning, and Execution
  • Developing project presentations and reports
  • Project leadership, coordination and control
  • Vendor Management
  • Capturing spend data and conducting spend analysis to identify sourcing opportunities for the assigned services and commodities
  • Review / Develop Statements of Work
  • Able to create and maintain central repository for all SLA's
  • Work to keep audit trail for all works/tasks done at all times to ensure compliance
  • Participate in developing vendors across the product/business portfolio and maintain SLA’s, quality, capabilities, capacity
  • Interpersonal Skills
  • Knowledge transfer to the team
  • Effective Communication
  • Time management
  • Core Competency areas
  • Team management
  • Escalation management
  • Resolving Conflict
  • Vendor management
  • Datacenter Management
  • Technical Awareness
  • Network - Cisco
  • Security – Fortigate Firewall, Sophos, VAPT

Accomplishments

  • Prince 2 Foundation & practitioner Certified
  • ITIL V2 Certified
  • Undergone Official Training Course from Avaya at Gurgaon
  • Windows NT 4.0, Windows 2000 from CMS Institute
  • Novell Certification (N+ Certification) CMS Institute
  • Projects Undertaken
  • Implemented a solution for Epicenter Operations providing a Solution with auto failover and load balancing between two MPLS Circuits
  • Implemented Migration from Avaya G3r to Avaya 8700 EPABX
  • Implemented the BCP test for the networks
  • Implemented LG Project (Voice) using AudioCode Mediant 1000 & 2000
  • Implemented Voice Project T1/E1 on Cisco 3845

Interests

Personal Details , Date of Birth:, , Address: 303/Pancham Avenue, Shimpoli Road, Chikuwadi, Borivli – (W), PIN Code-400092, Mumbai

Languages

English
Beginner
A1
Hindi
Beginner
A1
Gujarati
Beginner
A1

Timeline

Manager Infrastructure

Crimson Interactive Pvt.Ltd
01.2019 - Current

Network, Delivery Lead

HPE / DXC
01.2016 - 10.2018

Network Delivery Lead

HPE
03.2015 - 12.2015

Assistant Manager, Network Engineer

Epicenter Technologies Pvt. Ltd
12.2005 - 03.2014

Network Engineer

11.2004 - 11.2005

Network Management Engineer

01.2004 - 10.2004

Wipro InfoTech
03.2003 - 11.2005

System Administrator

03.2003 - 12.2003

Customer Support Engineer

Mastek Ltd
07.2002 - 02.2003

Chief

Cisco

B.E - Computer Engineering

Pune University

Diploma - Computer Engineering

Pune University

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Maulik Kapadia