Maulik Kothari
Ahmedabad
Summary
Accomplished leader with a proven track record at CROMA - Infiniti Retail Limited, adept in market intelligence and optimizing profitability. Demonstrates exceptional analytical skills and a customer-centric approach, ensuring service excellence. Skilled in leading teams to exceed revenue targets and achieve high levels of guest satisfaction, leveraging strong communication and interpersonal abilities.
Overview
20
20
years of professional experience
Work History
Store Manager
CROMA - Infiniti Retail Limited
Ahmedabad
07.2022 - Current
- To achieve the revenue and profit targets for the store, to monitor and control expenses, and shrinkage through efficient store operations.
- To ensure the setup of a conductive environment at the store to facilitate purchase decisions and provide customer service.
- To understand customer needs and fulfill need gaps by suggesting the most optimal solution.
- To plan and ensure the achievement of the store sale targets.
- To oversee all points of sale activities in the store, which include sales transactions, tracking customer orders, and payments. Registering sales and maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer data for feedback.
- To ensure that the company policy and procedures are communicated in a timely manner and adhered to accordingly.
- Communicate actual sales versus budgeted sales to all store employees, and ensure the achievement of targets.
- To monitor trade-in products, its inventory management, and controlling its logistics and disposal.
- To oversee the inventory process in the store and ensure that damaged and defective goods are processed on time and in an accurate manner.
- Constantly innovating methodologies to improve customer footfalls and conversion ratios.
- Scheduling of floor manpower to customer ratio to adequately meet the customer interface.
- Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest, with respect and courtesy, while providing them with quick and friendly service.
- Managing and motivating the store team to increase sales, and ensure efficiency.
- To cultivate, promote, and maintain the company's culture through teamwork, collaboration, development of people, and achievement of targets.
- To ensure that timely review and feedback take place for all store employees.
Unit Head
INOX LEISURE LIMITED
Jamnagar
04.2017 - 06.2022
- Maximizing Revenue and Market Share: Maximizing Foot falls/ ATP/RPP/Revenue/Advertisement Revenue
- Accurate Competition Review and Analysis of Box Office Ticket rates and Refuel (Food & Beverages) Rates and take steps to maximize Market Share
- Implementation of Optimized programming resulting in maximizing Revenue
- Managing Costs and Maximizing EBITDA: Enable management of Unit costs Vis a Vis Budgets / Targets
- Maximizing EBITDA by managing costs
- Analyze monthly P&L, investigate variances and takes corrective actions
- Guest Satisfaction: Ensuring guest satisfaction by achieving high levels of Service Standards
- Ensure 100% Mystery Audit Scores
- Maximizing Guest Interactions and achieve Incremental Guest data base
- Ensure the team handles the complaints efficiently
- Highest levels of standards with Zero repetition of Guest Complaints
- Marketing & Sales: Ensure appropriate visibility of Brand Communication (On -Screen and Off - Screen, outdoors and print)
- Execute appropriate numbers of Sales Calls and generate substantial potential Block booking leads
- Execute and co-ordinate all promotional activities in the Unit Ensure Ads are running as per Scheduled Programming
- All advertisements are to be screened as per schedule without any loss of revenue
- Ensure appropriate number of Sales calls is completed by Unit Heads and also these calls results in block booking for the unit
- Mall Management and Relationship: Liasioning with Mall owners and timely closure of Issues by maintaining a cordial business relationship
- Unit Finance SOPs, Inventory and Yield: Ensure that Yield (including batch test and wastages) of popcorn and calibration of Coke and Tea/Coffee Machine is managed as per standards
- (Wastages %age of all other Items in REFUEL Need to be managed as per Standard.) Ensure complete adherence to CASH SOPs Manage PAR stock at the Stores to optimize use of funds allocated to Inventory of Items
- Ensure no cases of Non availability of stocks arise in Unit Operations
- SOPs, Upkeep and Maintenance / Safety: Ensuring 100% implementation of SOP & Custodians of all departmental SOP in the unit
- Upkeep and Maintenance of property - (as per Housekeeping and Engineering Standards), with important issues pertaining to Rest Rooms, Seats and Firefighting systems
- Ensure that the unit must adhere to 100% Safety/security systems
- Legal Requirements: Ensure 100% Fulfillment of legal compliances and safety requirements
- Ensure Timely Payment of Statutory and facility bills
- Training: Responsible to imparting minimum days training per employee as per SOP
GENERAL MANAGER
Hotel Fortune Palace, Four Star Hotel
Jamnagar
04.2014 - 03.2017
- Responsible for maintaining visibility with guests at all times, and for assisting to run a hotel that has 45 guest rooms and suites, 1 conference room, 1 banquet, 1 multi-cuisine restaurant and other facilities of hotel
- Having ultimate responsibility for overall operation of the hotel and responsible for delivering results exceed guest satisfaction and financial performance objectives
- Using hotel resources to maximize guests' satisfaction & optimize revenues
- Representing the hotel in the market place and develop relationships with key accounts
- Analyzing statistical information and drawing conclusions from it
- Developing and implementing staff training programs
- Continuously developing the hotels brand
- Providing the hotel owners with regular reports on the hotels operating objectives and fiscal performance
- Aggressively managing all the independent revenue and expense areas to ensure profitability
- Conduct disciplinary actions against staff, including terminations
- Accurately forecasting revenues/expenses
- Establishing priorities consistent with the hotels objectives
- Administering and enforcing hotel policies and procedures
- Resolving customer complaints in a timely and professional matter
- Developing relationships with the local business community
- Helping to develop management talent by acting as a mentor to supervisors and team leaders
- Offering support and guidance to junior team members
- Promoting hotel services and facilities to guests at every opportunity
ASST. GENERAL MANAGER
Hotel Fortune Palace, Four Star Hotel
Jamnagar
02.2013 - 03.2014
Executive - Front Office
Sodexo Food Solutions India Pvt. Ltd
04.2010 - 01.2013
- Company Overview: (On-site @ The Residency, Reliance Industries Ltd, Corporate Guest House)
- (On-site @ The Residency, Reliance Industries Ltd, Corporate Guest House)
Rooms Division Associate
Hilton Marco Island Beach Resort & Spa
12.2009 - 11.2010
- Company Overview: Florida, USA
- Florida, USA
Industrial Trainee - Front Office
Rare Hospitality & Services India Pvt. Ltd
Jamnagar
04.2007 - 07.2007
Industrial Trainee - F&B, Rooms Division
Marriott Resort & Spa
10.2006 - 01.2007
- Company Overview: Goa
- Goa
Industrial Trainee - F&B, Rooms Division
Hotel Fortune Landmark
Ahmedabad
04.2005 - 07.2005
- Company Overview: Ahmedabad
- Ahmedabad
Education
BHTM - Hotel & Tourism Management
Saurashtra University
01.2008
Skills
- Market intelligence and business acumen to maintain budgets and optimize profitability
- Analytical skills to interpret data and make informed decisions
- Process and result orientation
- Strong leadership, team management, people development, conflict management, and resolution
- Customer-centric approach with a focus on service excellence
- Excellent communication and interpersonal skills
References
Available on request.
Personal Information
- Date of Birth: 07/08/86
- Gender: Male
- Marital Status: Single
Key Competencies And Skills
Cinema / Hotel / Retail Management
Timeline
Store Manager
CROMA - Infiniti Retail Limited
07.2022 - Current
Unit Head
INOX LEISURE LIMITED
04.2017 - 06.2022
GENERAL MANAGER
Hotel Fortune Palace, Four Star Hotel
04.2014 - 03.2017
ASST. GENERAL MANAGER
Hotel Fortune Palace, Four Star Hotel
02.2013 - 03.2014
Executive - Front Office
Sodexo Food Solutions India Pvt. Ltd
04.2010 - 01.2013
Rooms Division Associate
Hilton Marco Island Beach Resort & Spa
12.2009 - 11.2010
Industrial Trainee - Front Office
Rare Hospitality & Services India Pvt. Ltd
04.2007 - 07.2007
Industrial Trainee - F&B, Rooms Division
Marriott Resort & Spa
10.2006 - 01.2007
Industrial Trainee - F&B, Rooms Division
Hotel Fortune Landmark
04.2005 - 07.2005
BHTM - Hotel & Tourism Management
Saurashtra University