Maulin Shirishchandra Bhatt
Ahmedabad
Summary
Senior delivery leader with 20+ years driving large-scale service delivery, cloud migrations, SRE and automation across Telecom, Gaming, FinTech and Healthcare. Proven P&L and program ownership—led 80–100+ FTE teams, delivered $100M+ services revenue and sustained high gross margins. Deep domain knowledge in Autonomous Networks, GPON/FTTx and SDLCs; strong focus on automation, AI/ML enablement and operational excellence to improve customer satisfaction and optimize CoGS.
Overview
24
24
years of professional experience
5
5
Certifications
Work History
Career break
06.2023 - Current
- - Personal sabbatical for family caregiving; available immediately (Notice period: Nil).
Delivery Head (DSO & SRE)
Material+ (Srijan Technologies)
06.2021 - 06.2023
- - Owned Central Service Delivery for cloud, DevSecOps and 24x7 SRE operations across global accounts; P&L responsibility for $11.2M portfolio and 73–81% gross margins.
- - Implemented a combined delivery model integrating DevSecOps and SRE practices; standardised runbooks, SLO/SLI and error-budget governance across teams.
- - Executed migration of 150+ microservices across 11 projects to AWS & Azure; reduced infra costs by 34% and application latency by 27% (gaming, banking, telecom).
- - Identified automation and serviceability opportunities (CI/CD, IaC, orchestration) saving 30% man-hours and reducing manual deployment errors.
- - Built and managed a subcontractor pool and flexible resourcing model to meet variable project demands and optimise CoGS.
- - Drove CXO reviews and SLA performance reporting using Jira KPIs; managed escalations and contractual compliance.
Manager, Application / Service Delivery
Ingram Micro Cloud (Ensim India)
09.2019 - 01.2021
- - Headed cloud migration and DevSecOps delivery for BSS/OSS telco services for North American markets; aligned technical delivery to commercial objectives.
- - Automated migration workflows and CI/CD pipelines using Terraform and Jenkins/ArgoCD, reducing manual steps by 60% and improving release repeatability.
- - Managed finance and resource planning for a 38-member delivery team; achieved $9M recurring revenue and ~67% gross margins.
- - Introduced ITIL/ISO-aligned processes and reporting to scale remote delivery and improve SLA transparency during enterprise WFH transition.
Delivery Manager, App Solution
STL Pvt. Ltd. (Elitecore Technologies)
09.2015 - 06.2019
- - Directed delivery for carrier-grade mediation and access solutions (CGF, CGNAT, FTTH); defined cloud and Kubernetes migration strategy for telco product lines.
- - Delivered $8M+ projects with ~60% gross margin; led a 35-engineer team and maintained
- - Established Project Services/Delivery group (hiring, onboarding, budgeting, process controls) and managed 15 major telco L3 support accounts.
Technical Specialist (GPON/FTTx)
Nokia (Alcatel-Lucent)
10.2008 - 08.2015
- - Managed technical escalations, multi-vendor integrations and acceptance testing for GPON/FTTx deployments; ensured SLA adherence using ITIL practices.
- - Contributed to large deployments and cross-team integration efforts (Bharti/Airtel, Reliance Jio, Sterlite).
Junior Engineer (TTA)
Bharat Sanchar Nigam Limited (BSNL)
03.2002 - 09.2008
- - NOC/WAN support for broadband DSL networks; configured DSLAMs, routers and maintained 250 PPP-OE nodes to ensure operational continuity.
Education
M.Tech - Electronics
M.S. University
Vadodara01.2003
B.E. - Instrumentation & Control
L.D. College of Engineering
01.2000
Skills
- Cloud & Platforms: Azure; AWS
- Containerization & Orchestration: Kubernetes; Docker; TKG
- IaC & Automation: Terraform; ARM; CloudFormation; PowerShell
- CI/CD & DevSecOps: Jenkins; Azure DevOps; Argo CD; Git/GitFlow
- Observability & Reliability: Datadog; Grafana; Kibana; New Relic; CloudWatch
- SRE & On-call: PagerDuty; OpsGenie; Squadcast; Runbooks
- MLOps & DataOps: MLflow; Spark; Pandas; Datalake; Feature store
- Streaming & Messaging: Kafka; Flink
- Project & Tracking: JIRA; Monday
Certification
PRINCE2 Practitioner
Selected highlights
- - Led migration of 150+ microservices across 11 projects to Azure & AWS — infrastructure cost −34% and latency −27%.
- - Managed 80+ associates across DevOps and SRE; delivered $11.2M portfolio revenue with gross margins of 73–81%.
- - Implemented SLO/SLI governance and SRE runbooks; reduced downtime by 40%, delivery time by 53% and toil by 30% via automation.
- - Built recurring North America revenue of $9M while maintaining ~90% team retention.
- - Established subcontractor ecosystem and combined delivery model enabling resource flexibility and CoGS optimisation.
Core competencies
- Strategic Delivery Leadership
- Autonomous Networks & GPON/FTTx
- Automation & IaC (Terraform)
- CI/CD & DevSecOps
- SRE & Observability (SLO/SLI, Runbooks)
- MLOps Enablement (MLflow, Spark)
- Program & P&L Management
- Customer Escalation & CXO Engagement
- Subcontractor Ecosystem & Resource Planning
Additional details
- Availability: Immediate
- Notice period: Nil
- Location: Ahmedabad, India
Timeline
Career break
06.2023 - Current
Delivery Head (DSO & SRE)
Material+ (Srijan Technologies)
06.2021 - 06.2023
Manager, Application / Service Delivery
Ingram Micro Cloud (Ensim India)
09.2019 - 01.2021
Delivery Manager, App Solution
STL Pvt. Ltd. (Elitecore Technologies)
09.2015 - 06.2019
Technical Specialist (GPON/FTTx)
Nokia (Alcatel-Lucent)
10.2008 - 08.2015
Junior Engineer (TTA)
Bharat Sanchar Nigam Limited (BSNL)
03.2002 - 09.2008
B.E. - Instrumentation & Control
L.D. College of Engineering
M.Tech - Electronics
M.S. University