Maureen Cox

Monitor patient cardiac rhythms. Report any abnormalities to nursing staff.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.

• Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
• Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
• Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
• Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
• Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
• Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
• Managed multi-line phone system and pleasantly greeted patients.
• Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
• Provided administrative support to medical staff, assisting with various clerical tasks as needed.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Obtained payments from patients and scanned identification and insurance cards.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
• Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
• Maintained patient confidentiality in line with HIPAA regulations.
• Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
• Enhanced office productivity by handling high volume of callers per day.
• Increased efficiency in patient care, organizing charts and medical records for easy access.