Mauricio Espinoza
Hammond
Summary
Accomplished Lead Wholesale Parts Advisor with a proven track record at Gerald Kia, enhancing customer satisfaction through expert parts identification and efficient order processing. Skilled in inventory management and customer service. My adept problem-solving and team collaboration ensured a high level of service excellence.
Overview
6
6
years of professional experience
Work History
Lead Wholesale Parts Advisor
Gerald Kia
09.2023 - Current
- Assisted customers in identifying correct parts and improved overall satisfaction with accurate recommendations.
- Placed parts orders both stock and customer special orders.
- Improved efficiency by organizing parts storage areas.
- Processed orders for parts and ensured timely delivery to meet customer expectations.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Enhanced communication with customers, resolving inquiries and providing product information.
- Managed returns and warranties.
- Coordinated with manufacturer to ensure availability of parts, reducing downtime for repairs.
- Stocked and managed stock of parts.
- Worked with service department to ensure compatibility of parts and successful installations.
- Provided recommendations for parts to assist customers in making informed purchasing decisions.
- Maintained up-to-date knowledge of product lines.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Parts Advisor/Wholesale Lead
Hawkinson Kia
01.2019 - 09.2023
Education
High School Diploma -
George Washington High School
Chicago, Il06-2012
Skills
- Inventory management
- Customer service
- Parts identification
- Order processing
- Sales support
- Product knowledge
- Supplier coordination
- Catalog navigation
- Price estimation
- Problem solving
- Team collaboration
- Attention to detail
- Time management
- Sales transactions
- Shipping coordination
- Order fulfillment
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Lead Wholesale Parts Advisor
Gerald Kia
09.2023 - Current
Parts Advisor/Wholesale Lead
Hawkinson Kia
01.2019 - 09.2023
High School Diploma -
George Washington High School
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