Mausham Pradhan
Kalimpong
Summary
To work in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through experience as a Food and Beverage Professional.
A highly self-motivated Food and Beverage Associate experienced at Restaurant operations activities of over One Multi Cuisine and Two Fine dining Restaurants.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
8
8
years of professional experience
Work History
Food and Beverage Supervisor
The Leela Palaces Hotels & Resorts
Chennai
11.2022 - Current
- Maintain and create a great team's workflow
- Train all the new teammates with the basics of the restaurant operations
- Maintaining the proper roaster/ Schedule for the teammates for the operations
- Maintaining the Daily/Monthly inventory/stocks for the outlet
- Handling Guest complaint and try to resolve as much as possible
- Taking the reservation from the guest by speaking with them on the occasion food/drinks or any special promotions
- Focus on the revenue generated things along with the overuse of unnecessary items/cost cutting
Food and Beverage Service Associate
The Shangri-La Hotels
Bangalore
08.2022 - 11.2022
- Taking Care of the Outlet Dispense Bar and Managing the Outlet stores
- Arranging the Buffet items- Crockery & Cutlery
- Taking Care of the guest on the designated sections along with other associates
- Handling the inventory on CGS and Linen
Food and Beverage Senior Associate
The Leela Palaces Hotels & Resorts
Chennai
04.2019 - 12.2019
- Assist in creating a warm and welcoming environment for our guests
- Ensure that guests are seated and provided with menus promptly
- Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
- Making store indent for the daily operations using WINHMS
Food and Beverage Associate
The Leela Palaces Hotels & Resorts
Chennai
09.2017 - 03.2019
- Provide excellent customer services
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Maintaining hygiene in the service area
- Taking proper care of Crockery and Cutlery
Education
Bachelor Degree -
IGNOU
03.2025
Diploma in Hospitality and Customer Service Management -
A3 Future Management Institute
Siliguri01.2017
Higher Secondary -
St. George's Higher Secondary School
Pedong01.2014
Diploma in Financial Accounting System -
Deshbandhu Institute of Vocational Training
01.2014
Secondary School -
St. George's Higher Secondary School
Pedong01.2012
Skills
- Team Work
- Smart Worker
- Punctual
- Active Listener
- Flexible to work in any environment
- Word
- Excel
- Power Point
- Food safety
- Team building
- Guest relations
- Allergen awareness
- Scheduling staff
- Table service
- Ordering supplies
- Wine pairing
- Sanitation standards
- Fine-dining expertise
- Staff supervision
- Problem-solving abilities
- Hygiene practices
- Problem-solving
- Multitasking capacity
- Table setting
- Teamwork and collaboration
Hobbies and Interests
- Reading Books
- Listening Music
- Travelling
- Riding bikes
Disclaimer
I, Mausham Pradhan, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Nepali
- Bengali
Personal Information
- Date of Birth: 06/11/96
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
Nepali
First Language
English
Proficient
C2
Hindi
Advanced
C1
Bengali
Intermediate
B1
Timeline
Food and Beverage Supervisor
The Leela Palaces Hotels & Resorts
11.2022 - Current
Food and Beverage Service Associate
The Shangri-La Hotels
08.2022 - 11.2022
Food and Beverage Senior Associate
The Leela Palaces Hotels & Resorts
04.2019 - 12.2019
Food and Beverage Associate
The Leela Palaces Hotels & Resorts
09.2017 - 03.2019
Bachelor Degree -
IGNOU
Diploma in Hospitality and Customer Service Management -
A3 Future Management Institute
Higher Secondary -
St. George's Higher Secondary School
Diploma in Financial Accounting System -
Deshbandhu Institute of Vocational Training
Secondary School -
St. George's Higher Secondary School