Mavi Chandra

Design and develop state-of-the-art, data-driven exploratory analysis using Smarten Tool.

Provide expert consulting to solve clients' business problems across various industries.

Execute testing and measurement plans to improve campaign performance.

Oversee complex analytic initiatives, ensuring timely client updates.

Develop executive analytic presentations and support the analytic planning process.

Handle web tickets on ServiceNow, related to business software in client offices.

Assist in onboarding/offboarding processes and provide support for employee-related activities.

Audit calls and tickets for quality improvement and provide feedback to agents.

Coordinate with other tracks to resolve priority level issues for better client resolution.

Provide support for corporate, VIP, and premium users in the "Talk Talk" process.

Troubleshoot mobile, laptop, and computer issues for clients.

Handle escalations, follow-ups, and billing concerns. Ensure excellent customer service and satisfaction.