Mavuleti S V Kiran Raju

· Ensuring smooth passenger flow at Departures & Arrivals keeping in view the safety and security of Passengers and Staff adhering organization SOPs, policies and procedures.

· Acquiring and developing necessary skills required to perform job functions.

Preparing of Daily/ Periodic flight reports, Managing staff trainings & Regular staff briefings, motivating team members, Assessing individual performance and maintaining staff personal records

· Job involves extensive Liaison & Coordination with Internal & External Agencies like Airport Operator Viz..Terminal operations (TOPS), Meet & Assist (MAAS), Guest Relations, Protocol, Local Police, AAI, AAI & CISF, Govt Agencies.

· Handling of VIP/CIP passengers professionally following all SOPs.

· Implementation of new process and cost cutting to the company.

· Incident reporting and Investigations of passenger related queries at station level like theft and pilferage cases along with Investigation of internal issues.

· Key participation in Airport Mock-Exercises like AHCP, BTCP and AEP.

Assisting in Internal & External Safety, Quality & Security Audits at station level

• Improved station efficiency by implementing new operational strategies and streamlining processes for OTP.
• Reduced operating costs through effective budgeting and expense management.
• Streamlined communications between departments to improve overall efficiency within the station environment.
• Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
• Developed and implemented safety protocols to maintain a secure working environment for employees.
• Enhanced employee performance by providing ongoing training, coaching, and feedback.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Increased revenue growth with strategic marketing initiatives and promotions.
• Prepared comprehensive reports outlining work history documentation that provided valuable insights into operational performance metrics.
• Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
• Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.

• Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
• Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
• Optimized resource allocation, enabling the department to meet tight deadlines and achieve project goals.
• Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
• Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
• Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
• Mentored junior team members for accelerated professional growth and skill development.
• Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
• Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
• Maintained compliance with company policies, objectives, and communication goals.
• Developed and implemented customer service policies to enhance satisfaction.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Improved guest experience scores by consistently delivering exceptional service through active listening skills.
• Maintained consistent positive customer feedback.

• Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
• Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
• Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management.
• Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.