Mavya Sri Uppalapati
Ras Al Khaimah
Summary
Diploma in Tourism & Hotel Management professional showcasing exceptional analytical skills and outstanding team leadership. Expertise in inventory management and distribution. Eager to contribute to your team with a strong commitment to excellence and innovation
Overview
2025
2025
years of professional experience
Work History
Reservation Supervisor
Movenpick Resort Al Marjan Island
12.2023 - Current
- Checking fastcom on weekly basis
- Updating DBR (Daily business report) figures on daily basis in STR global site
- Collaborating with Group coordinator to process all bookings accurately
- On daily basis updating BOB (business on books) for next 90 days and maintaining report
- Responsible for managing of blocks and making sure they are up-to-date Monitoring inventory on daily basis, closing channels or placing restrictions wherever applicable
- Providing updated reports and statistics to the management and other departments
- Ensuring a perfect knowledge of the hotel configuration and products among the team members
- Implementing and follow up daily check lists ensuring a proper teamwork and supervise the team at all times and managing the reservations operations, ensuring the hotel standards and procedures are fully known and followed Acting as representative of the management when dealing with guest complaints or if a member of the team is facing difficulties that she/he cannot solve on her/his own
- Managing any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it ensuring the Guest History records are accurately maintained and all recurring guest are pre-registered
Reservation Agent
Movenpick Resort Al Marjan Island
05.2022 - 11.2023
Reservation Associate
Novotel Chennai Sipcot
03.2020 - 02.2022
Front Office Associate
Novotel Chennai Sipcot
03.2019 - 03.2020
Restaurant Hostess
Ambica Sea Green
Education
Diploma in Hospitality, Travel and Customer Service
Frankfinn
Skills
Multitasking Proficiency
Ideas G3 RMS
Lighthouse (OTA Insight)
Opera PMS & Opera Cloud
Microsoft Applications
Fronova Distribution & Revenue Intelligence
In-Touch Data System
Financial Reports
Personal Information
Languages
English
Hindi
Telugu
Accomplishments
- Received highest ALL Loyalty Enrolment
- Received future leader of the month award
- Received future leader of the year award front of the house – 2023
- Scored highest marks in the mystery call
Courses
ADVANCED REVENUE MANAGMENT
Typsy Hospitality Courses
REFERENCES
- Naeem Mena, +971 562540515
- Babu Sathar, +960 7996376
- Solomon Raja, +91 97 91303667
Timeline
Reservation Supervisor
Movenpick Resort Al Marjan Island
12.2023 - Current
Reservation Agent
Movenpick Resort Al Marjan Island
05.2022 - 11.2023
Reservation Associate
Novotel Chennai Sipcot
03.2020 - 02.2022
Front Office Associate
Novotel Chennai Sipcot
03.2019 - 03.2020
Restaurant Hostess
Ambica Sea Green
Diploma in Hospitality, Travel and Customer Service
Frankfinn
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