Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maxine Bordenkecher

Brownsburg

Summary

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Spirit Halloween Store
08.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Sales Associate

Spencer's Gifts
10.2024 - 07.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Key Holder

FYE
08.2024 - 02.2025
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Remodeler

Walmart
07.2023 - 11.2023
  • Utilized advanced tools and equipment to complete complex remodeling projects with precision and speed.
  • Maintained safe work environments by adhering to proper safety protocols and conducting regular inspections of job sites.
  • Worked with employees to manage projects from design to completion.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.

Education

GED -

Decatur Central High School
Indianapolis, IN

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Conflict resolution
  • Multitasking and organization
  • Active listening

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Spirit Halloween Store
08.2025 - Current

Sales Associate

Spencer's Gifts
10.2024 - 07.2025

Key Holder

FYE
08.2024 - 02.2025

Remodeler

Walmart
07.2023 - 11.2023

GED -

Decatur Central High School

Similar Profiles

CREATE PROFILE
Maxine Bordenkecher