Maxwell Edwards
Greenwood
Summary
Knowledgeable with solid background in the automotive and building materials industry. Effectively managed and operated equipment, recognized for enhancing customer satisfaction as well as retention through engaging product and sales presentations. With effective problem solving skills and good mechanical aptitude. Demonstrated strong product knowledge and ability to provide tailored solutions to meet customer needs.
Overview
6
6
years of professional experience
Work History
Building Materials Sales Associate & Load Builder
Menards
11.2022 - Current
- Assisted customers in selecting building materials, ensuring product knowledge and suitability for projects.
- Maintained organized displays and inventory of merchandise to enhance customer experience and facilitate sales.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow and improve store layout for better accessibility.
- Trained new associates on product features, sales techniques, and store policies to ensure consistency in service quality.
- Managed order processing and inventory management systems to maintain accurate stock levels and minimize discrepancies.
- Implemented strategies for upselling complementary products, contributing to overall revenue enhancement during peak periods.
- Assisted in resolving disputes between customers and suppliers regarding order discrepancies or product quality issues, ensuring a favorable outcome for all parties involved.
- Developed strong relationships with clients by offering personalized solutions for their construction projects.
- Increased product knowledge, attending industry workshops and staying updated on the latest building materials trends.
- Enhanced store reputation, delivering exceptional customer service and addressing client concerns promptly.
Technician
Valvoline
02.2020 - 07.2020
- Conducted vehicle inspections and diagnosed issues to ensure optimal performance.
- Assisted in oil changes and fluid exchanges, maintaining high safety standards.
- Operated diagnostic equipment to troubleshoot mechanical problems effectively.
- Collaborated with team members to streamline service delivery processes.
- Maintained cleanliness and organization of work areas for enhanced efficiency.
- Educated customers on preventative maintenance services and product offerings.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Service Technician
Skeens Warehouse Services
10.2019 - 11.2019
- Collaborated with team members to maintain safety standards and protocols in the warehouse environment.
- Maintained clean workspaces through regular cleaning of tools, equipment, and surfaces.
- Improved overall workflow by regularly maintaining and cleaning sorting equipment.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Center Grove Highschool
Greenwood, INSkills
- Inventory management
- Proven sales approaches
- Mentoring new team members
- Nurturing client partnerships
- Effective problem resolution
- Engaging sales presentations
- Extensive familiarity with product offerings
- Honest and dependable
- Attention to detail
- Collaborative team management
- Strong communication skills
Timeline
Building Materials Sales Associate & Load Builder
Menards
11.2022 - Current
Technician
Valvoline
02.2020 - 07.2020
Service Technician
Skeens Warehouse Services
10.2019 - 11.2019
High School Diploma -
Center Grove Highschool