Maya
Delhi
Summary
Dynamic Aesthetic Trainer and Derma Manager with a proven track record at Isaac Luxe, adept in operations and team leadership. Excelled in enhancing professional development and operational efficiency, demonstrating expertise in inventory management and training initiatives. Skilled in fostering strong customer relationships and driving innovative training solutions. Achieved significant improvements in employee performance and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aesthetic Trainer
Isaac Luxe
Vasant Vihar
01.2024 - Current
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Designed and developed training materials for new employees in the organization.
- Documented all training activities including attendance records, feedback forms, surveys.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Adapted teaching methods according to the needs of individual learners or groups.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Maintained up-to-date knowledge of industry trends and best practices.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Derma Manager
Isaac Luxe
Vasant Vihar
07.2017 - 12.2023
- Mentored team members to enhance professional development and accountability in the workplace.
- Managed store inventory and stock levels to maintain the availability of products.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Managed a team of 15 to 20 employees to maintain smooth operations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules, and monitored performance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted performance reviews for team members.
Client Coordinator
DADU MEDICAL CENTER
New Delhi
12.2016 - 07.2017
- Customized facial and body treatments to craft personalized sessions and recommended skin care regimen to achieve desired results
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations
- Built strong relationships with customers to drive repeat business
- Recommended and performed microdermabrasion, peels and laser treatments
- Handled busy schedules and stayed on top of key deadlines
- Resolved customer complaints and facilitated conflict resolutions
- Welcomed clients arriving for appointments
- Notified supervisor of supply needs to maintain stock of necessary items
- Carried out product inventory checks, charting, and consultations
Esthitician
Dr. Kiran Lohia Lumery Dermatology Clinic
Delhi
05.2014 - 12.2016
- I attended regular training sessions and workshops to maintain my cosmetology license and stay current on techniques and skills.
- Supported the reception desk, received phone calls, entered appointments, and collected payments for services rendered.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records, and designed long-term care programs for return customers.
- Demonstrated a high level of customer service to increase retention and satisfaction.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Educated clients on proper skin care techniques according to individual needs.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Assisted in the development of customized skin care regimens for clients.
Education
Post Graduation -
Jesus & Mary Collage
07.2022
Graduation - Bachelor Of Arts
Shahid Bhagat Singh Collage
New Delhi07-2019
Skills
- Department management
- Expense tracking
- Inventory Management
- Stock Management
- Operations Management
- Employee Management
- Training needs analysis
- Employee scheduling
- Team Management and Leadership
- Planning and coordination
- Remote learning
- Training initiatives
Certification
- Certified in Biologique Recherche, 04/01/20
- Certified in Hydrafacial, 08/01/22
- Certified in Coolsculpt, 11/01/23
Languages
Hindi
First Language
English
Beginner
A1
Japanese
Beginner
A1
References
References available upon request.
Timeline
Aesthetic Trainer
Isaac Luxe
01.2024 - Current
Derma Manager
Isaac Luxe
07.2017 - 12.2023
Client Coordinator
DADU MEDICAL CENTER
12.2016 - 07.2017
Esthitician
Dr. Kiran Lohia Lumery Dermatology Clinic
05.2014 - 12.2016
Post Graduation -
Jesus & Mary Collage
Graduation - Bachelor Of Arts
Shahid Bhagat Singh Collage
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