Summary
Overview
Work History
Education
Skills
LNGG
Timeline
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Maya Sahani

Pune

Summary

Results-oriented and highly skilled Operations Analyst with expertise spanning Licensing Operations, Mortgage Processing, and Life Insurance Services. Proven ability to drive process optimization, improve operational efficiency, and ensure strict regulatory compliance across diverse industries. Experienced in data analysis, workflow automation, and team leadership, consistently delivering measurable improvements such as a 30% increase in efficiency and a 25% reduction in processing errors. Strong background in client communication, issue resolution, and managing complex documentation, with a track record of maintaining 100% data integrity and zero compliance breaches. Adept at utilizing industry-standard tools such as Encompass LOS, NIPR, and Excel (Pivot Tables, VLOOKUP) to drive informed decision-making and continuous.

Overview

8
8
years of professional experience

Work History

Analyst

Allstate India Solutions
06.2023 - Current
  • Allocate daily tasks across the team, improving overall team efficiency by 30% and optimizing resource management.
  • Develop and implement validation tools, reducing manual workflows by 40% and enhancing operational efficiency.
  • Conduct data analysis on licensing and commission processes, achieving a 25% reduction in processing errors.
  • Provide support for client inquiries related to adjuster licenses, claims, and policy concerns via email, ensuring SLA compliance and quick resolutions.
  • Collaborate with internal teams and external regulators to resolve complex licensing issues and prevent delays.
  • Review and interpret regulatory requirements to ensure full compliance with state and federal licensing standards.
  • Prepare and submit licensing applications with complete, accurate documentation, ensuring timely processing.
  • Maintain and update licensing databases, ensuring accurate tracking of renewals and expirations.
  • Assist in compliance audits, monitoring adherence to internal and external process standards.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Workflow Specialist

Tata Consultancy Services
07.2020 - 02.2023
  • Managed and organized over 500+ insurance, legal, and financial documents monthly by analyzing, indexing, and electronically classifying them, improving retrieval efficiency by 30%.
  • Oversaw lifecycle policy management by maintaining and updating policy files, ensuring 100% compliance with company and industry standards.
  • Handled client communication and issue resolution for an average of 40+ policyholder inquiries per week, including ownership transfers, endorsements, and cancellations, achieving a 95% satisfaction rating.
  • Ensured confidentiality of sensitive data, maintaining strict adherence to privacy regulations and company protocols, resulting in zero compliance breaches.
  • Communicated with team members to enforce deadlines and quality standards.

Task Specialist

Tata Consultancy Services
11.2017 - 06.2020
  • Reviewed and prepared 100+ title commitments per month by ordering and analyzing supporting documentation, including payoffs, surveys, and lien searches, ensuring 98% accuracy in title processing.
  • Verified property ownership, checked legal ownership, property lines, and restrictions, ensuring full regulatory compliance and accurate property records.
  • Managed lien resolution and survey processing by ordering municipal and estoppel payoffs, coordinating survey orders and inspections, facilitating timely title closings.
  • Collaborated with loan officers, agents, and clients to ensure the timely completion of required documents, contributing to a 15% reduction in title processing delays.
  • Supported compliance and mortgage processing by assisting loan officers and underwriters in ensuring accurate and timely document processing, maintaining 100% data integrity and confidentiality.

Education

Bachelor of Commerce (B.Com.) - Advanced Accountancy

Shivaji University
Sangli, India
03-2017

Skills

  • Process Optimization & Workflow Automation
  • Licensing Administration & Regulatory Compliance
  • Data Analysis & Reporting (Excel, PowerPoint)
  • SLA Management & Quality Assurance
  • Team Collaboration & Mentorship
  • Customer Support & Issue Resolution

LNGG

Languages: English, Hindi, Marathi

Timeline

Analyst

Allstate India Solutions
06.2023 - Current

Workflow Specialist

Tata Consultancy Services
07.2020 - 02.2023

Task Specialist

Tata Consultancy Services
11.2017 - 06.2020

Bachelor of Commerce (B.Com.) - Advanced Accountancy

Shivaji University

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Maya Sahani