Mayank
New Delhi
Summary
Adept Senior Fraud Analyst with a proven track record at BA Continuum India Pvt. Ltd., specializing in transaction analysis and team management. Spearheaded fraud prevention initiatives, reducing risks significantly. Mentored over five employees, enhancing team efficiency. Recognized with multiple awards for outstanding performance and expertise in anti-fraud systems.
Overview
6
6
years of professional experience
Work History
Senior Fraud Analyst
BA Continuum India Pvt. Ltd.
06.2021 - Current
- Reviewed new accounts opened through online and banking center channels to identify and mitigate fraud risk.
- Identified fraud trends and made quick decisions to mitigate risks.
- Led sessions to enhance process efficiency and shared best practices with team members.
- Documented investigative findings in reports.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Conducted periodic audits of fraud prevention controls to ensure their effectiveness and compliance with regulatory standards.
- Proposed ideas and worked on some projects to make the processing easier.
- Managed chargeback processes for customer credit cards by identifying fraudulent activities.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Served as primary contact for fraud claim inquiries.
- Enhanced work quality by analyzing KPIs and aging metrics.
- Mentored five new hires, facilitating their swift integration into processes and earning commendation.
- Received Global Recognized award- Gold Award-5,Silver Award -8, Bronze Award- 15
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
Teller (General Banking Operation)
Inducing Bank
04.2019 - 03.2021
- Process on average 25+ Customers transaction per hour during peak periods
- Assumed a leadership role in the absence of the supervisor and maintained bank normal operations
- Help customers in various including loans, credit and various insurance policies, and encourage them to be Proactive with their banking
- Trained 5 new tellers and brought them up to speed with policies and their responsibilities as employee
- Maintains full operations of ATM
Education
Bachelor of Commerce -
Agra University
01.2017
Intermediate -
UP Board
01.2014
Higher Secondary Examination -
UP Board
01.2012
Skills
- Fraud detection and prevention
- Data analysis and visualization
- Risk assessment and mitigation
- Transaction review
- Regulatory compliance
- Investigation techniques
Languages
- Hindi
- English
Hobbies and Interests
- Travelling.
- Gym
- Playing Cricket.
Disclaimer
I hereby declare that all the information mentioned above by me is true to my knowledge till date.
Professional Highlights
- Passions for constant improvement.
- Hard worker, Punctual, Self-confident, Self Motivated.
- Accuracy and Attention to details.
- Good organization and prioritization skills.
Personal Information
- Father's Name: Upnendra Kumar
- Date of Birth: 11/12/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Accomplishments
- Received gold award from market leader Head
Timeline
Senior Fraud Analyst
BA Continuum India Pvt. Ltd.
06.2021 - Current
Teller (General Banking Operation)
Inducing Bank
04.2019 - 03.2021
Bachelor of Commerce -
Agra University
Intermediate -
UP Board
Higher Secondary Examination -
UP Board
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