Mayank
Gurgaon
Summary
Dynamic and results-oriented corporate professional with over 7.6 years of proven experience. An incisive thinker with strong problem-solving skills, I have extensive experience managing high-pressure situations while delivering exceptional results. I am committed to providing outstanding service to stakeholders and am a quick learner who thrives in both learning environments and practical execution. With a keen eye for detail and a strong commitment to excellence, I consistently deliver measurable results while demonstrating proficiency across multiple domains. A collaborative team player with a strong ownership mentality, I have a proven track record of delivering high-quality strategic solutions to resolve challenges and drive business growth.
Currently, I serve as a Compliance/Business Analyst within the Third-Party Lifecycle Management (TLM) team at American Express.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst-Non IT III
American Express (Manpower Services India Pvt Ltd)
12.2024 - Current
- Collaborated with key stakeholders to perform in-depth third-party risk assessments within the Global Supply Management process, focusing on ensuring compliance with company policies, industry standards, and maintaining the highest levels of data integrity and security.
- Conducted thorough third-party risk assessments, encompassing audit, legal, and due diligence processes, to evaluate and mitigate potential risks.
- Led strategic communication with key stakeholders to collect and validate essential information, ensuring the accuracy and completeness of the risk assessment process.
- Collaborated with stakeholders to gather and analyze control artifacts, including company policies and security documentation, ensuring alignment with industry standards and regulatory compliance.
- Reviewed and validated documentation to ensure compliance with both regulatory requirements and company-specific standards for third-party risk management.
- As a Business Analyst within the Third-Party Lifecycle Management (TLM) team under Global Supply Management (GSM), I play a key role in conducting risk assessments for various third parties and the services they provide. My core responsibilities include assessing and evaluating the risks associated with onboarding outsourced third parties across multiple business units.
Senior Manager - Brand Sourcing
Kult App Pvt Ltd
01.2023 - 11.2024
- Analyze dispute, drew accurate conclusions based on findings and clearly summarized complex result.
- Handling all aspect of dispute chargebacks process in compliance.
- Monitor dispute chargeback levels and provide proactive solution to wider Risk team and merchants.
- Assist in managing ongoing client relationships (interface w/ clients to resolve specific issues).
- Cross trained my co peers by providing guidance to internal and external partners on dispute/ chargebacks.
- Timely Audit to check the representation and documentation of the dispute with approved policies and procedures.
- Preserve confidentiality of sensitive information.
- Coordinated regulatory, audit, and compliance examination.
- Synthesized Risk Score Card data that directly supported Retail & Card Risk management strategies to minimize portfolio risk exposures.
- Provided key risk insights, contributing to the sound financial standing of the issuer's portfolio.
Manager Sales & Procurement
Cossouq E-services Pvt Ltd
01.2021 - 12.2022
- Guide and support Business Units by ensuring supplier and partners meet policies and Government regulations both upfront and on-going.
- Approving inherent Risk Assessment and Management plan, assisting in Exit and Replacement planning and timely termination of third parties from Inventory.
- Track and Execute third party oversight and Vendor relationship Management by monitoring and reporting against established Metrics.
- Launch vendor on-going oversight profile and adding Third party relationship manager with on going monitoring.
- Ensuring, Third parties are meeting expectations of Risk, Compliance, contractual obligations and service level.
- Managed a procurement team of 6 members, ensuring efficient operations and delivery.
- Conducted negotiations with brands and vendors to optimize terms and agreements.
- Coordinated effectively with internal stakeholders to align strategies and initiatives.
ASSOCIATE ORDER MANAGEMENT
Ciena Communications India Pvt Ltd(Kelly Services)
03.2020 - 11.2020
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Associate to the Manager specializing in processing purchase orders
for IT products including cabling apparatus and high-end optical
connectivity servers. - Responsible for product assessment, contract allocation, and
processing NTBO purchase orders manually uploaded into Oracle
with details on dollar amounts, delivery terms, date, and Incoterms. - Managed purchase orders for US and UK telecom customers including Verizon Business, CenturyLink, Comcast Corporation, and
Bell Canada.
Assistant Manager - RBB - Teller
HDFC Bank
09.2019 - 03.2020
- Responsible for Branch operations and Audit compliance.
- Handling all type of customer instructions and assist to resolve customer queries.
- Review all critical reports, Fraud control, monitor cash level, Deposits, payment.
- Managing Operations like a/c opening, FD, lockers and Forex transactions etc.
- Responsible as a Relationship Management for a Portfolio customer and deepening existing relationship.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Sr. SEO Executive
Dream Achiever Digital Media
10.2017 - 09.2019
- Developing and implementing search engine optimization (SEO) strategies to improve a website's visibility and organic traffic.
- Increased website crawlability by identifying and fixing broken links or any other issues affecting indexation.
- Optimized website meta data, headers, and URL structures for maximum search engine friendliness.
- Utilized various SEO tools such as SEMRush, Ahrefs and Moz Pro for effective keyword tracking, backlink analysis, and auditing purposes.
- Successfully achieved first-page rankings on Google for over 20 websites.
Education
Bachelor of Engineering - Information Science
Acharya Institute of Technology
Bengaluru2017
Skills
- Risk assessment
- Enterprise Risk Management
- Due Diligence
- Operational Risk Management
- Risk Analysis
- Compliance Management
- Fraud control
- Third-party life cycle management (TPRM)
- Third-party vendor management
- Operations Management Decision making, critical thinking and compliance oversight
- Audit- fraud prevention
- Anti money laundering
- Aml compliance
- Team Management
- Advance MS Excel
- Data Research and Validation
- Analytical Thinking
- Good communication Skill
- Leadership Skill
- Time Management
Additional Information
- Star Service Excellence Award by HDFC BANK
- Rising star Award
Certification
SAP Material Management Training(Multisoft Systems)
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Business Analyst-Non IT III
American Express (Manpower Services India Pvt Ltd)
12.2024 - Current
Senior Manager - Brand Sourcing
Kult App Pvt Ltd
01.2023 - 11.2024
Manager Sales & Procurement
Cossouq E-services Pvt Ltd
01.2021 - 12.2022
ASSOCIATE ORDER MANAGEMENT
Ciena Communications India Pvt Ltd(Kelly Services)
03.2020 - 11.2020
Assistant Manager - RBB - Teller
HDFC Bank
09.2019 - 03.2020
Sr. SEO Executive
Dream Achiever Digital Media
10.2017 - 09.2019
Bachelor of Engineering - Information Science
Acharya Institute of Technology
Similar Profiles
Savithri IyerSavithri Iyer
Data Analyst at Manpower Group Services, FedEx Express Transportation and Supply Chain Services (India) Pvt. LtdData Analyst at Manpower Group Services, FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd
Manisha SharmaManisha Sharma
Platinum Ambassador at ARM, American Express Services india Pvt LtdPlatinum Ambassador at ARM, American Express Services india Pvt Ltd
SHARATHCHANDRA SUNKENAPELLISHARATHCHANDRA SUNKENAPELLI
FIELD DEVELOPMENT OFFICER at BASF AGRO CHEMICALS, MANPOWER GROUP SERVICES INDIA PVT LTDFIELD DEVELOPMENT OFFICER at BASF AGRO CHEMICALS, MANPOWER GROUP SERVICES INDIA PVT LTD