Summary
Overview
Work History
Education
Skills
Languages
Languages
Additional Information
PERSONAL INFORMATION
Education
PLAYING GAMES , LISTENING MUSIC, LEARNING ABOUT SYSTEMS.
Software
Timeline
Generic
MAYANK BOSE

MAYANK BOSE

Singrauli

Summary

Dedicated restaurant manager with extensive experience in managing high-traffic establishments, excelling in leadership and operational efficiency. Proven track record in overseeing diverse teams of culinary and service personnel, driving performance across all areas from back-office operations to customer engagement. Expertise in inventory management, staff training, and enhancing customer service standards ensures effective and seamless food service operations. Committed to fostering a positive dining experience while continuously improving operational workflows.

Overview

14
14
years of professional experience

Work History

RESTAURANT MANAGER

HOTEL SATYA INTERNATIONAL
WAIDHAN
06.2022 - Current
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Restaurant Captain

ROMAS CAFE AND DINER
VARANASI
06.2018 - 05.2022
  • Managed inventory levels by accurately tracking stock levels and ordering supplies as needed.
  • Presented menus and answered questions regarding items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Assigned server sections based on anticipated business.
  • Established and managed schedule to keep shifts properly staffed.
  • Coordinated with kitchen staff regarding menu items availability, modifications, and specials.
  • Stocked service areas with supplies during slow periods.
  • Communicated daily with management about staffing needs, customer feedback, sales goals.
  • Helped create promotional materials for upcoming events or specials at the restaurant.
  • Interacted with customers in a friendly, professional manner while resolving any complaints or issues quickly.

BARTENDER

Hotel “Park Prime
Kolkata
02.2017 - 05.2018
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Resolved customer complaints in a professional manner.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Completed regular bar inventories and daily requisition sheets.

Senior Bartender

YAUATCHA BANGALORE
BANGALORE
07.2016 - 11.2016
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Trained new bartenders on proper drink preparation techniques and customer service standards.
  • Performed daily opening and closing duties including setting up bar area and cleaning work stations.
  • Restocked beer and liquor regularly and after special events.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Greeted frequent visitors by name and explained new promotions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Managed cash drawer throughout shift to ensure accuracy of funds received and disbursed.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Organized monthly staff meetings to discuss performance goals and review beverage menu changes.

BAR SUPERVISOR

HOTEL SATYA INTERNATIONAL
06.2014 - 06.2016
  • DUTIES :
  • KEEPING STOCK UP TO DATE OF ALL THE BEVERAGE AND LIQUOR
  • MAINTAINING STOCK REGISTER
  • GIVING APPROPRIATE TRAINING TO THE STAFFS ABOUT LIQUOR AND BAR RELATED TOPICS
  • PROPER UPKEEP OF THE BAR
  • TAKING GUEST ORDERS
  • LOOKING UP ON EXCISE RELATED WORK.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Followed strict recipes and drink measurements to minimize product used.
  • Worked with distributors to add new products to bar menu.
  • Closed out cash register and prepared cashier report at close of business.
  • Completed bar opening and closing procedures.
  • Maximized customer service by training staff, overseeing operations and resolving issues

Assistant Bartender

THE WEST INN
PUNE
05.2013 - 05.2014
  • Stocked service stations with ice, napkins and straws.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Completed regular bar inventories and daily requisition sheets.
  • Assisted with the preparation of cocktails and other beverages according to recipes.
  • Stayed up to date on full bar menu and developed extensive mixology knowledge.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Organized special events such as tastings, happy hours or promotional activities related to alcoholic beverages.
  • Poured wine, beer and cocktails for patrons.
  • Accurately tracked liquor inventories in order to prevent overpouring or theft.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Provided excellent customer service by responding promptly to inquiries, complaints and requests for assistance.
  • Greeted guests with friendliness and professionalism.
  • Gathered, washed, polished, and restocked drink glasses.

BAR STEWARD

THE LEELA PALACE
BANGALORE
05.2012 - 04.2013
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Poured and prepared mixed drinks for over customers daily.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.

Industrial Trainee

Hotel TAJ GATEWAY
KOZHIKODE
04.2011 - 09.2011
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Received and processed stock into inventory management system.

Education

Bachelor of Science - HOTEL MANAGEMENT

SUBHAS BOSE INSTITUTE oF HOTEL MANAGEMENT
SALT LAKE KOLKATA
03-2011

12TH - COMMERCE

DELHI PUBLIC SCHOOL
VINDHYANAGAR
05-2008

10TH - COMPLETED MY 10TH BOARD

DELHI PUBLIC SCHOOL
VINDHYANAGAR, SINGRAULI
05-2006

Skills

  • Flexible and adaptable
  • Self-motivated
  • Ul Decision Making
  • Ul> Teambuilding
  • Excellent communication
  • Maintenance and Repair
  • Ul Problem-Solving

Languages

English, Hindi & Bengali.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Proficient (C2)
C2
Assamese
Elementary (A2)
A2

Additional Information

  • HOBBIES: , PLAYING CRICKET, COLLECTING INFORMATION ABOUT BAR AND LIQUORS.

PERSONAL INFORMATION

  • FATHER NAME : LATE. MRITYUNJOY BOSE
  • MOTHER NAME: MRS. KAKALI BOSE
  • NATIONALITY: INDIAN
  • D.O.B.: 24TH JULY,1990
  • MARITIAL STATUS: MARRIED

Education

SALT LAKE KOLKATA,VINDHYANAGAR,VINDHYANAGAR, SINGRAULI

PLAYING GAMES , LISTENING MUSIC, LEARNING ABOUT SYSTEMS.

I LIKE TO PLAY OUTDOOR GAMES A LOT MOSTLY CRICKET, BADMINTON ADN FOOTBALL.

I LOVE TO HEAR MUSIC AND ALSO LIKE TO SING. MY DREAM IS TO LEARN A GUITAR.

I CONTINUOUSLY CHECK ON NEW SOFTWARE AND TRY TO LEARN IT.

Software

  • EXCEL
  • DATAMAN

Timeline

RESTAURANT MANAGER

HOTEL SATYA INTERNATIONAL
06.2022 - Current

Restaurant Captain

ROMAS CAFE AND DINER
06.2018 - 05.2022

BARTENDER

Hotel “Park Prime
02.2017 - 05.2018

Senior Bartender

YAUATCHA BANGALORE
07.2016 - 11.2016

BAR SUPERVISOR

HOTEL SATYA INTERNATIONAL
06.2014 - 06.2016

Assistant Bartender

THE WEST INN
05.2013 - 05.2014

BAR STEWARD

THE LEELA PALACE
05.2012 - 04.2013

Industrial Trainee

Hotel TAJ GATEWAY
04.2011 - 09.2011

Bachelor of Science - HOTEL MANAGEMENT

SUBHAS BOSE INSTITUTE oF HOTEL MANAGEMENT

12TH - COMMERCE

DELHI PUBLIC SCHOOL

10TH - COMPLETED MY 10TH BOARD

DELHI PUBLIC SCHOOL

Similar Profiles

CREATE PROFILE
MAYANK BOSE