Mayank Deshmukh
Bhopal
Summary
An MBA graduate specializing in Data Analytics with experience in business analysis in an AI-driven automation project.. Skilled in data visualization, sustainability ,ESG analysis and business intelligence to drive strategic outcomes. Proven leadership in driving strategic outcomes and enhancing customer satisfaction.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Team Leader- Full Time
Technotask Business Solutions
06.2021 - 09.2021
- Led a project management team of 20 customer support executives, ensuring high performance and team cohesion
- Established and maintained quality assurance processes to uphold service standards to 70%
- Increased team-wide customer satisfaction scores by 50% and improved first-call resolution rates by 30% through optimized interactions
CSA - Full-time
Technotask Business Solutions
08.2020 - 09.2021
- Achieved a 98% issue resolution rate, enhancing customer satisfaction through advanced problem-solving and tailored solutions
- Identified root causes of concerns by actively listening to customers, driving an 80% improvement in resolution rates
- Optimized service strategies using data analytics and feedback, boosting first-contact resolution by 50%
Education
Master of Business Administration (MBA) - Data Analytics, Business Intelligence
Prestige University
08.2023 - 04.2025
Bachelor of Business Administration - Marketing
Barkatullah University
07.2020 - 03.2023
Skills
- MS Excel
- Power BI
- Tableau
- Generative AI
- WordPress Web Designing
- NodeXL
- SQL
- Python
Certification
Business Intelligence & Data Analytics Workshop on Machine Learning using RapidMiner
Keyinternships
Business Analyst Intern - Quant Leap Consulting LLP
Remote 05/01/24, 09/30/24
- Leveraged Generative AI to automate 3,000+ legal documents
- Achieved a 95% reduction in both manual processing time and manpower costs by automating National Green Tribunal document workflows using Python scripts and AI tools, while managing multiple automation tasks simultaneously to streamline legal processes
- Developed Python scripts to streamline judgment summaries, centralized document management, and improved reporting accuracy by 50%.
- Led a cross-functional team, ensuring 100% on-time delivery, AI training, and process optimization through Root Cause Analysis.
- Conducted ESG compliance analysis for 1,000+ companies, identifying 15% non-compliance and enhancing sustainability reporting.
Extra-Curricular Activities
Placement Committee Member-Prestige University
- Organized recruitment events and facilitated communication between students and employers, enhancing leadership and teamwork.
Volunteer-CPHD NGO
- Represented the NGO in front of the Ex-Chief Minister of Madhya Pradesh for social works.
Sports Enthusiast-University-level competitor
- Was a national finalist in cricket at the Atharv Ran Bhoomi event, IIM Indore.
Timeline
Master of Business Administration (MBA) - Data Analytics, Business Intelligence
Prestige University
08.2023 - 04.2025
Team Leader- Full Time
Technotask Business Solutions
06.2021 - 09.2021
CSA - Full-time
Technotask Business Solutions
08.2020 - 09.2021
Bachelor of Business Administration - Marketing
Barkatullah University
07.2020 - 03.2023
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