MAYANK GAUTAM
Summary
Dynamic product management professional with extensive experience in the money remittance, cards, and payment solutions sectors, specializing in API core integration for money transfer POS systems and payment processor APIs. Recognized as an end-to-end solution expert, skilled in solution architecture, gap analysis, and business process re-engineering to drive innovation and product excellence. Proven track record as an execution-oriented strategist, successfully managing product rollouts and stakeholder engagement while ensuring alignment with project goals and timelines. A passionate leader fostering high-performance teams through effective communication and a results-driven approach, committed to transforming vision into reality and nurturing strong client relationships for sustained growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Project Manager
HCL/Western Union/Exxon Mobil
07.2022 - Current
- Strategically managed ExxonMobil's Pipeline Midstream portfolio with a team of 10+ resources, resolving performance issues for over 15 applications, resulting in an 85% improvement in system efficiency.
- Directed critical upgrades and cloud migrations for 15+ systems, ensuring seamless transitions and reducing downtime by 30%.
- Spearheaded the Retail Money Remittance Product Portfolio (WUPOS) for Western Union, delivering 100+ epics/features across global markets and increasing market reach by 20%.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
Product Manager
Punchh Tech
12.2021 - 06.2022
- Developed integration services for online ordering and payment systems, enabling third-party vendors to integrate with Punchh Loyalty, reducing implementation time and effort by 50%.
- Defined and executed a product vision and roadmap, uncovering new business opportunities and managing the product lifecycle, resulting in a 20% increase in market reach.
- Led product strategy by analyzing user needs and market trends, enhancing customer satisfaction by 100%.
Product Manager
Diebold Nixdorf
11.2020 - 11.2021
- Managed API requirements and backlog in an Agile environment, achieving an 85% boost in system efficiency through effective product management practices.
- Served as Product Owner for the DN API Public Portal, leading API exposure and integrations with client financial institutions.
- Directed API specification design and management using Swagger and MuleSoft, ensuring standardized and scalable API delivery
- Developed product documentation to communicate upcoming features and products to internal teams.
Product Owner
Fiserv Inc.
10.2018 - 10.2020
- Certified International Payment System Professional and Certified Scrum Product Owner for API Developer Portal, integrating Cards, Debit, and Rewards products with client-facing applications.
- Collaborated with stakeholders to prioritize Epics and User Stories using MoSCoW methodology, ensuring alignment with strategic goals.
- Practiced Agile methodology, contributing to backlog grooming, sprint planning, and project showcases for timely delivery.
Senior Business Systems Analyst
Fidelity National Financial Inc.
10.2012 - 10.2018
- Designed and implemented end-to-end payment structures, replacing legacy systems with SWIFT and domestic payment integration for Core Banking platforms.
- Led business research and execution of Card Network Processing using ISO 8583 and SWIFT ISO 20022 standards for authorization, settlement processing, and ACH debit/credit transactions.
- Acquired deep domain expertise in international and domestic payment systems, including SWIFT, SEPA, FedWire (US), NACHA (US), CHAPS (UK), IMPS/NEFT/ACH (India), and mobile/card-based payments.
- Developed and integrated ATM and payment infrastructure for a core banking product, including debit card systems and ISO 8583-based message processing, aligned with the existing database architecture.
Technical Consultant
OHUM Healthcare Pvt. Ltd.
04.2011 - 09.2012
- Identified and addressed functional gaps in the open-source VistA EMR application, implementing solutions by porting modules from other open-source EMR platforms to enhance overall system completeness.
- Upgraded VistA to support new FOIA (Freedom of Information Act) releases, and resolved critical technical and functional configuration issues, ensuring system stability and compliance with updated requirements.
Web Developer/SEO Analyst
Softtrend
12.2009 - 02.2011
- Designed, developed & implemented software applications for website based on analyzed requirements and understanding of industry technical standards; researched new technologies, software packages and hardware products for use in website projects.
Education
B.Tech. - Computers
Rajasthan University
01.2009
Skills
- Develop innovative financial technology products
- Payment processing expertise
- Understanding of oil and gas exploration
- Product lifecycle oversight
- Stakeholder engagement and team building
- Strategic market planner
- Creation of business requirements and performance metrics
- Stakeholder engagement
- Debit and credit card transaction management
- Agile project management
- Requirement analysis and documentation
- Effective backlog management
- System architecture development
- Project planning
Certification
- CIPSP (Certified International Payment System Professional)
- CSPO (Certified Scrum Product Owner)
- API Product Management certified
Timeline
Senior Project Manager
HCL/Western Union/Exxon Mobil
07.2022 - Current
Product Manager
Punchh Tech
12.2021 - 06.2022
Product Manager
Diebold Nixdorf
11.2020 - 11.2021
Product Owner
Fiserv Inc.
10.2018 - 10.2020
Senior Business Systems Analyst
Fidelity National Financial Inc.
10.2012 - 10.2018
Technical Consultant
OHUM Healthcare Pvt. Ltd.
04.2011 - 09.2012
Web Developer/SEO Analyst
Softtrend
12.2009 - 02.2011
B.Tech. - Computers
Rajasthan University
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