Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Interests
Timeline
Generic
Mayank Gupta

Mayank Gupta

Bengaluru

Summary

Detail-oriented Release Manager with 10 years of experience in delivering defect-free products. Skilled in collaborating with development, QA, and business teams to exceed customer expectations. Adept at guiding operations, supporting deployments, and implementing quality control standards. Analytical problem-solver with excellent judgment and a meticulous nature. Proven track record of motivating teams to meet demanding timelines in challenging IT environments. Diligent, forward-thinking, and adaptable to dynamic needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Release Manager

Autodesk
04.2021 - Current
  • Release Management: Handled end-to-end application and infrastructure releases
  • Coordination: Managed weekly releases with multiple engineering teams
  • Scheduling: Prepared release schedules, prioritized bugs based on severity
  • Stakeholder Communication: Coordinated, tracked, and reported release progress
  • Service Improvement: Developed and implemented ITIL process improvements
  • Analysis: Performed proactive analyses, identified trends, and implemented improvements
  • System Improvements: Coordinated with ServiceNow team for system enhancements and testing
  • Collaboration: Promoted effective communication with key stakeholders
  • Change Management: Monitored change approval status, tracked conflicts, and ensured timely closure of change tickets
  • Reporting: Generated daily reports from ServiceNow, maintained master change tracker

Incident, Problem, Change & Release Coordinator

First Advantage Global
05.2019 - 12.2019
  • ITSM Tools: ServiceNow, JIRA, SharePoint, O365, Confluence/Wiki
  • Training: New hires and refresher training
  • Root Cause Analysis: Documentation and validation
  • Quality Audits: Track process adherence
  • Incident & Problem Management: Align with ITIL standards
  • Agile/DevOps: Supported teams and projects
  • Cloud Knowledge: Azure and AWS
  • Incident Reviews: Conducted major incident reviews, weekly RCA meetings with executives
  • Governance: Led daily/weekly/monthly calls to highlight backlog tickets
  • Reporting: Prepared and sent reports to senior management

Incident, Problem, Change & Release Coordinator

L & T Infotech
04.2017 - 04.2019


  • Release Coordination: Managed scheduled releases and updates
  • Team Collaboration: Worked with developers, QA team, and business analysts
  • Communication: Created presentations and infographics for release enhancements
  • Agile Meetings: Chaired daily project meetings using Agile and Scrum methodologies

Incident and Problem Manager

Ericsson
04.2014 - 03.2017
  • ITIL Framework: Bridge management, escalation handling
  • Team Leadership: Managed a team of 15, trained new hires, conducted routine training
  • Incident Resolution: Drove live incidents to resolution, managed queues, maintained SLA
  • Escalation Management: Handled escalations, managed outage incidents
  • Process Improvement: Reviewed and enhanced processes, updated documentation
  • Monitoring: Monitored process efficiency, performed trend analysis, initiated resolutions
  • Governance: Conducted governance calls, highlighted backlog tickets
  • Global Collaboration: Interacted with global teams across time zones

Incident and Problem Coordinator

HCL
12.2012 - 03.2014
  • Technical Support: Started as L1 support, handling client calls, chats, tickets, and emails
  • Incident Management: Progressed to managing incidents raised by L1
  • Level 2 Support: Remote support, application support, VDI (VMware)
  • Technical Solutions Consultant: Resolved technical challenges, supported VPN and VDI thin clients
  • Skill Sets: Password reset/unlock, messaging, remote (VPN), incident management, application support, server administration, mainframe, and midrange support
  • Training: Blackberry support, RSA SecurID, Outlook, Lotus Notes, MS Office Communicator, VMware
  • Access Management: Managed application access (addition, deletion, modification) for production applications and mainframe
  • Issue Resolution: Resolved issues on various web/software-based applications

Education

Bachelor of Technology - Information Technology

Gautam Buddha Technical University
Lucknow, India
05.2012

Skills

  • Configuration Management
  • Release Management
  • Project Management
  • Scrum Framework
  • DevOps principles
  • Software Development Lifecycle
  • Stakeholder Communication
  • Maintaining regulatory compliance & Quality Control Standards
  • Agile Methodology
  • Service Management - Incident, Problem and Change management

Certification

  • ITIL V3 and V4 certified professional
  • Google Cloud foundations certified
  • Google Data Analytics certified
  • Trained on Lean SIx Sigma concepts
  • Trained on Project Management concepts
  • Proficient in MS Office and MS Project tools


Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Intermediate (B1)

Software

ServiceNow / Remedy

MS Office 365 / MS Project

Wiki / Jira

SharePoint

AWS

Azure

VMWare

Data Analytics / Business Intelligence

Interests

Avid Reader

Travelling

Timeline

Release Manager

Autodesk
04.2021 - Current

Incident, Problem, Change & Release Coordinator

First Advantage Global
05.2019 - 12.2019

Incident, Problem, Change & Release Coordinator

L & T Infotech
04.2017 - 04.2019

Incident and Problem Manager

Ericsson
04.2014 - 03.2017

Incident and Problem Coordinator

HCL
12.2012 - 03.2014

Bachelor of Technology - Information Technology

Gautam Buddha Technical University

Similar Profiles

CREATE PROFILE
Mayank Gupta