Mayank Gupta
Hyderabad
Summary
- Digital Transformation Leader defining new ways of working at Chubb, including talent strategy, chapters' operating model, developer productivity, etc.
- 16+ Years of in BFSI Domain - Insurance, Digital Servicing, Trade Lifecycle, Regulatory Reporting, Custody.
- Experience in all facets of Product Life Cycle including product roadmap, stakeholder management, agile development & delivery, team building & management; able to effectively multi-task to lead multiple projects
- Agile Practitioner - ICP-ACC, SAFe PO/PM, CSM.
- 20 Months On-Site Experience - USA
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead - Digital Transformation
Chubb Business Services India
05.2020 - Current
- Digital Transformation - define new ways of working - organize delivery squads as per chapters' operating model, revamp talent strategy, establish skills academy to upskill employees, develop platform strategy for delivery, vendor strategy, communications etc.
- Managed a suite of products for Digital Personal Risk Services (PRS) - Client Portal, Agent Portal, Client Mobile App and Agent Mobile App, responsible for end-to-end delivery, resource planning, budget planning, and schedule planning. Portfolio size ~ $10mn.
- Digitization of the existing services and offer insureds and agents with good user experience, enhanced performance, resilient systems. Improved STP by 50%.
- Managed production support activities, establishing governance to manage SLAs, report production quality metrics to CXOs. Brought down average ageing of tickets from 70 days to less than 10 days.
Vice President - Program Management
BNY Mellon Technology
05.2011 - 05.2020
- Program management for Brownfield to Greenfield migration of 100+ applications for Shared Services. Improved systems' availability ~25%.
- Program management for BNYM NEXEN Enterprise Reporting Service aimed at converging 50+ reporting platforms across the bank to a single reporting platform. Reduced maintenance costs by more than 20%.
- Successful end-end project management of around 50 projects in Data Warehousing (approx. Value $3 million) ranging from 200 - 5000 hours
- Release planning & execution to ensure timely delivery of end-product to client within stipulated schedule, cost and quality
Design Engineer
Tech Mahindra
10.2006 - 03.2009
- Design the Towel Dispenser and conduct Stress Analysis
- Conduct cost benefit analysis for the proposed product against an existing product
- Keeping all the key stakeholders updated with the status of the project and making them aware of any aberration
Education
MBA - Finance
ICFAI Business School
Hyderabad, India03-2011
B. Tech. - Mechanical Engineering
Galgotia's College of Engineering & Technology
Greater Noida, India06-2006
Skills
- Leadership
- Strategy
- Problem solving
- Team management
- Vendor management
Certification
- ICAgile - ICP-ACC
- The Institutes, USA - AINS, 101
- SAFe 5 - Product Owner / Product Manager
- Scrum Alliance - Certified Scrum Master
Accomplishments
- Chubb Excellence Awards - Platinum (Q3 2023) and Gold (Q2 2022)
- GPTW - Certified People Manager (2023)
- BNY Mellon Technology Star Award (Q2 2016)
Timeline
Lead - Digital Transformation
Chubb Business Services India
05.2020 - Current
Vice President - Program Management
BNY Mellon Technology
05.2011 - 05.2020
Design Engineer
Tech Mahindra
10.2006 - 03.2009
MBA - Finance
ICFAI Business School
B. Tech. - Mechanical Engineering
Galgotia's College of Engineering & Technology
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