Mayank Gupta

Retail Sales Associate

New Delhi

Summary

Dynamic Client/Sales Advisor with a proven track record at Valentino, excelling in client relationship management and achieving sales targets. Skilled in fashion styling and team leadership, I enhance customer satisfaction through tailored recommendations and effective negotiation. Committed to fostering collaboration and driving results in fast-paced retail environments.

Work History

Client / Sales Advisor

Valentino

Surpassed monthly targets through effective negotiation techniques to finalize deals.
Increased upselling opportunities by identifying complementary products or services that aligned with existing client goals or challenges.
Guided negotiations to align client agreements with organizational standards.
Boosted client satisfaction by promptly addressing inquiries and providing tailored product recommendations.
Regularly attended industry networking events to build connections with prospective clients and stay current on market trends affecting business prospects.
Educated clients on the technical aspects of products, addressing any concerns or misconceptions to facilitate informed decisionmaking.
Collaborated closely with internal team members, sharing insights on client feedback for continuous product improvement efforts.
Achieved sales targets with effective prospecting, qualifying leads, and conducting persuasive presentations.

Assistant Manager

Tommy Hilfiger

Supervised day-to-day operations to meet performance, quality and service expectations.
Increased customer satisfaction by swiftly addressing complaints.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Training

Anshul Rajwansh

Elevated team enthusiasm with comprehensive safety training sessions.
Developed first-rate training programs.
Developed customized training programs for staff, enhancing overall productivity.
Formulated and launched effective sales training resources and guides.

Education

Bachelor of Design -

INIFD

Ludhiana

Skills

Retail & Sales Target

Achievement

Client Relationship Management (Clienteling)

Fashion Styling & Trend Analysis

Team Leadership & Staff Management

Inventory Management & Stock Control

Management

Timeline