Mayank Kulshrestha

• BSS – Nokia SurePay & SPS Product).
• Leading Hardware Modernisation Project as a Solution Architect for Nokia Charging System(SuprePay) and PCRF/Diameter and Charging (SPS).
• Hardware Installation on Customer Site, User Acceptance Testing, projects executed in an Agile based scrum methodology.
• Application Installation and Configuration, Involved in Digitalization Initiative.
• Business Configuration of Customer Tariff and Plans for Prepaid and Postpaid Subscribers(B2B & B2C).
• Integration of 3rd Party Services/Apps with BSS Solutions.
• Business UAT Sign off.
• Migration Planning Support and Cutover Activity.
• Global Roll out of the functionalities in production environment.
• Managing Knowledge Transfer Process post Cutover to Operations and Managed Services Team.

• Telecom Consulting & System Integration (Business Support System).
• Leading the entire project(Digital Transformation, Swap Projects), lifecycle, handling feasibility through requirements definition & Gathering, design, development, implementation, integration, quality assurance, and launch.
• Managing the deployment phase of large-scale projects/programs of varying complexity & accomplishing project fielding on time & budget.
• Ensuring projects are completed according to the Ericsson project delivery methodology.
• Pre-sales support in terms of solution & proposal preparation.
• Integration with 3PP, Business configuration(CS18 - Template Based Rating & Charging), UAT and IAT support to customer.
• Creation of Blueprint, HLD, LLD of solution, Sequence diagrams, data flow diagrams.
• Handling products creation for B2B and B2C customers of the Operator.
• Constant interaction with account teams, delivery teams, 3PPs and the customer.
• Monitoring progress with respect to cost, demand forecast, time over-runs to ensure timely execution of projects & steering delivery management for technical deliverables of concurrent projects.

· Capturing Business requirement as CR[Change Request] from Customer teams[Business, sales, Finance], analyse the solution and gaps. Fulfilling Gaps and creating proposed solution blueprint for final approval of design.

· Vendor management to get the design constructed as per agreed solution.

· Preparing E2E HLD(High Level Document) to present the final solution to customer.

· Involved in Solution deployment, debugging and configuration for Ooredoo Kuwait[Telecom operator in Kuwait].

· Validation of MOP(Methods of procedure) to deploy the code and configuration across the system w.r.t vendors and supporting the deployment in the night.

• (BSS & OSS).
• Capturing Business requirement as CR[Change Request] from Customer teams[Business, sales, Finance], analyse the solution and gaps.
• Fulfilling Gaps and creating proposed solution blueprint for final approval of design.
• Vendor management to get the design constructed as per agreed solution.
• Preparing E2E HLD(High Level Document) to present the final solution to customer.
• Involved in Solution deployment, debugging and configuration for Ooredoo Kuwait[Telecom operator in Kuwait].
• Validation of MOP(Methods of procedure) to deploy the code and configuration across the system w.r.t vendors and supporting the deployment in the night.
• Effort Estimation of resources.
• Conducting Acceptance Testing with Business AT Team.
• Internal functional Testing of Product and features.
• Modules working upon include Rating Engine, Mediation, Platform, Notification, Middleware, portal.
• Providing continuous input to Customer’s EA Team to update the Technical Architecture Repository.

• Handling Customer Infra network, managing backups, geo-redundancy, cloud system monitoring.
• Alarm Monitoring, Ticketing the faults, 1st level troubleshooting and resolving issues, escalating the critical issues to support team for faster resolution.
• Platform – Linux, Turing Dev-ops processes for deployment Support.

• Ericsson Charging nodes SDP, AIR Installation, Upgrade, Integration with 3PP.
• Logs Debugging, Troubleshooting CS Issues.
• Perform Business Configuration and Testing, UAT and IAT for Testing team and Customer AT Team.
• Product on which worked – Ericsson MBC, Ericsson CBiO, CS5.
• Customer worked for – Grameenphone-Dhaka, Airtel-Dhaka, Mobinil-Egypt, Smart-Philippines, Ooredoo-Kuwait, Djibouti telecom-Djibouti.
• Project worked for – IN Swap, SCAPV2 migration for sms charging, Geo-Red implementation, Operations & 2nd Level support, MBC and ESM Cutover, CBiO and MBC cutover, subscriber load balancing, E2E Testing (Functional and non-functional).
• Tools Used – Putty, SecureCRT, JIRA, Sharepoint, Ericoll, BMCRemedy, Toad, Confluence, Word, Excel.
• Worked with Ericsson Global India services, Gurgaon from July 2010 to Oct 2011 outsourced from CAD-TECH as Engineer 1st Level Assurance.
• ACADEMICS.
• PGDBA in Marketing from SCDL, Pune – Distance Education 2014 – 2014, aggregate 68%.
• B.E in Computer Science & Engineering Lingaya’s Institute of Mgmt & Tech, Faridabad, Affiliated to MDU, Rohtak 2007 – 2010, aggregate 67%.
• 3 Year’s of Diploma in Computer Engineering from Govt Polytechnic, Uttawar, affiliated to SBTE, Haryana 2004 – 2007, aggregate 71%.
• 10th Std, KL Mehta Dayanand Public School, Faridabad, Affiliated to CBSE.
• 2003, aggregate 59.8%.
• ACHIEVEMENTS.
• Received appreciation from various Customer.
• Received Appreciation email from Customer “Du Dubai” for successful Cutover of Oracle to Ericsson IN and Ericsson CIS swap in December 2019.
• Best performer award from Ericsson.

· 1st Level Monitoring and Troubleshooting of linux server issues

· Ericsson Charging product - SDP, AIR, OCC, CCN, VS Monitoring and fault management

· Tools Used – Putty, SecureCRT, JIRA, Sharepoint, Ericoll, BMCRemedy, Toad, Confluence, Word, Excel.

· Raising issues to 2nd level team via Trouble Ticket